Duty Manager

Hilton; Kuwait; On-site; KWD 22,000 - 30,000; Full time

Job summary

Hilton in Kuwait is seeking a Manager on Duty who will oversee daily hotel operations and enhance guest satisfaction through exceptional service. You will lead and inspire the team while ensuring compliance with policies and practices.

The ideal candidate is passionate about hospitality, possesses strong leadership traits, and has a focus on accountability and urgent action to deliver outstanding experiences for guests.

Qualifications

• Passion for hospitality with a focus on guest satisfaction.
• Strong leadership and team development skills.
• Ability to manage hotel operations and resolve guest issues.

Responsibilities

• Oversee daily hotel operations and ensure compliance.
• Delight guests with friendly interaction and prompt service.
• Monitor safety and service quality throughout the property.
• Provide training and updates to team members.

Skills

Hospitality

Leadership

Teamwork

Integrity

Job description

Exceptional Hospitality Starts with You. Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work!

Manager on Duty

Responsibilities

• Manage daily hotel operations: Oversee the overall functioning of the property, including front desk, staffing, room inventory, guest service, and policy compliance.
• Delight our guests: Bring an upbeat and friendly attitude to all guest interactions, respond promptly to inquiries, and resolve any issues in a friendly, efficient manner.
• Assist across departments: Step in to support operational roles as needed, including bell service or front desk coverage during breaks or high-volume periods.
• Monitor the property: Conduct walkthroughs to assess safety, security, and service quality, addressing issues promptly.
• Facilitate team knowledge: Provide regular updates and training to ensure the team is well-informed of hotel offerings, services, and local attractions.
• Track and improve performance: Monitor guest satisfaction metrics (e.g., SALT, Revinate), identify trends, and implement improvements as needed.
• Inspire and develop the team: Supervise and support team members, monitor performance, provide coaching, and foster a positive and productive work environment.

Qualifications

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.