Reservations Supervisor

Hilton; Kuwait; On-site; KWD 20,000 - 30,000; Full time

Job summary

Hilton in Kuwait is seeking a Reservations Supervisor to manage daily reservations operations and supervize a team in a dynamic hotel environment. The successful candidate will lead the team, ensuring exceptional service and operational efficiency.

Candidates should demonstrate a passion for hospitality, strong leadership skills, and the ability to maintain data integrity in reservation systems. Join Hilton to create memorable experiences for guests and contribute to the hotel's success.

Qualifications

• Passion for hospitality and spreading warmth.
• Ability to inspire and lead a team effectively.
• Strong focus on accuracy and customer satisfaction.

Responsibilities

• Manage daily reservations operations for guest satisfaction.
• Lead and train the reservations team to maintain service standards.
• Monitor group blocks and ensure contract compliance.
• Prepare and verify key operational reports.
• Ensure data integrity in reservation systems.

Skills

Leadership

Customer service

Integrity

Teamwork

Job description

Job Description

Exceptional Hospitality Starts with You. Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Reservations Supervisor, you’re not just supervising daily reservations operations – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Responsibilities

• Supervise daily reservations operations: Oversee the accurate and efficient handling of individual and group reservations to support guest satisfaction and hotel revenue goals.
• Lead the reservations team: Provide day‑to‑day guidance and ensure high service standards through training, coaching, and quality checks.
• Manage group blocks and inventory: Oversee group room block setup, monitor cut‑off dates and inventory levels, and ensure alignment with contracts and occupancy targets.
• Support group reservation execution: Build and assign blocks, assist with rooming lists and billing, and verify checklist and resume accuracy.
• Prepare key reports: Support the generation of daily and weekly reports (e.g., Group Pickup, No‑Show, Booking Channel Summary, Special Rate Plan Activity).
• Monitor data integrity: Ensure accuracy in reservation systems, including group masters, rooming lists, and special rate plans.
• Provide reservations support: Process reservation inquiries and updates, providing exceptional service to both guests and team members.

Qualifications

• Passion for spreading the light and warmth of Hospitality.
• Acting with Integrity and always doing the right thing.
• Inspiring others through Leadership.
• A belief that Teamwork drives the best outcomes.
• A sense of Ownership and accountability.
• A focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.