Front Office Supervisor

Accor; Kuwait City; On-site; KWD 7,812 - 12,276; Full time

Benefits offered by this job

Discounted rates

Academies learning

Career development

Planet 21 CSR

Job summary

Accor Kuwait is seeking a Front Office Supervisor to oversee the guest journey from arrival to departure, delivering warm, engaging service and upholding brand standards across the property.

You will lead the day-to-day front office operations, address guest concerns promptly, train and motivate colleagues, and ensure daily briefings keep the team aligned on priorities to personalise every stay, while contributing to Accor's commitment to responsible hospitality.

Qualifications

• Service focused personality essential.
• Previous leadership experience is an asset.
• Experience with Opera or a related system.
• Strong interpersonal and problem solving abilities; lead by example.

Responsibilities

• Lead and supervise the day-to-day operation of the department to ensure service standards are followed with friendly and engaging service.
• Handle guest concerns and react quickly, tracking and notifying proper areas to guarantee memorable moments for our guests.
• Ensure employees are informed daily about priorities to personalize service.

Skills

Service focused personality

Leadership experience

Opera or related system

Interpersonal skills

Job description

Company Description

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Job Description

Front Office Supervisor

Reliable and engaging. As a Rooms Supervisor, you will demonstrate the essence of creating an exceptional guest journey. You are committed to taking care of the guests from the moment they arrive through to their departure.

What Is In It For You

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

What You Will Be Doing

• Lead and supervise the day-to-day operation of the department to ensure service standards are followed with friendly and engaging service
• Handle guest concerns and react quickly, tracking and notifying proper areas to guarantee memorable moments for our guests
• Ensure employees are informed daily about priorities to personalize service

Qualifications

• Service focused personality is essential
• Previous experience in a similar leadership role is an asset
• Prior experience working with Opera or a related system
• Strong interpersonal and problem solving abilities and the ability to lead by example

Additional Information

Your Team And Working Environment

In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture.

Note: Customization may be included for any specific local or legislative requirements, such as work permits.

Our Commitment To Diversity & Inclusion

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.