Jobs in Como, Canada

Emerging Travel Group (ETG) is a travel-tech company. 12 years ago we exploded into the travel industry and today we have representatives in 24 countries around the world, giving our clients the ability to book travel services in 220 countries.

We are looking for an experienced API Optimization Manager in Middle East to join our international B2B brand RateHawk, develop our business and make the travel world better together!

RateHawk is an innovative B2B hotel booking engine developed by the Emerging Travel team. Our mission is to enrich everyone’s travel experience around the world through cutting-edge technology and excellent service.

Main responsibilities :

• Continuous Monitoring and Improvement : Continuously monitor commercial and technical metrics for our partners to ensure constant improvements; Track and analyze key performance indicators (KPIs) such as Bans, Search & Booking Timeouts, Mapping Assessment, and Error Rates.
• Detailed Analysis and Insights : Conduct detailed analysis of metrics to identify areas requiring improvement; Formulate conclusive insights and actionable recommendations to enhance performance and efficiency.
• Internal Reporting and Coordination : Report identified issues to relevant internal teams (Product, API Support, Pricing, etc.) to ensure timely resolution; Maintain clear and effective communication channels to facilitate prompt issue resolution.
• Feature Development and Scaling : Foster the development of new features in the market; Scale new features for quick implementation by clients, ensuring they derive maximum benefit from our solutions.
• Collaboration with Commercial Teams : Work closely with the commercial teams to ensure client KPIs are met; Provide strategic recommendations to improve the performance of top clients.
• Technical Gap Analysis and Resolution : Identify technical gaps in a client’s integration; Collaborate with clients to resolve integration issues and enhance their API usage experience.

Our requirements :

• Relevant Experience : Minimum of 1 year of successful experience in overseeing the end-to-end process of API optimization; analysis of technical performance, error rate, traffic, and look-to-book ratio, in order to detect possible areas of improvement;
• Specialized in managing the onboarding of API connected customers : acting as a primary point of contact for API-related inquiries and issues;
• Language knowledge : Fluent in English. Any other language is a plus;
• Analytical skills : Used to data-driven decision-making, metrics-driven and good with numbers;
• Personal skills : Proactive, ambitious, motivated, action-oriented, results-focused, appetite for innovative technology, comfortable with fast-changing business environment, team player;
• International mindset : Ability to understand and work across a wide range of cultural contexts reflecting ETG’s global presence.

We provide :

• Flexible schedules and opportunity to work remotely;
• Ambitious and supportive team who love what they do, appreciate each other, and grow together;
• Internal programs for adaptation and training, development of soft skills, and leadership abilities;
• Partial compensation for participating in external training and conferences;
• Corporate English school : Group and individual lessons, speaking clubs with colleagues from all over the world;
• Corporate prices on hotels and travel services;
• MyTime Day Off – an extra non-working day without loss of compensation.

Why you will enjoy working for us :

Our motto is be your own CEO — be a full leader of your projects, find solutions and achieve success, overcoming challenges and limitations.

We are convinced that to achieve exceptional results you need to get pleasure from the process and love what you are doing.

We use our superpowers to achieve our main goal — to make our products the most popular in the industry. We actively raise the awareness of our brands on international markets, attract new clients and use all available tools to achieve that.

Our tasks are ambitious and interesting. And we have put together a great team — brave, creative and very friendly. We cooperate with all of the company’s departments and work to promote all our products — hotels, air tickets and transfers; B2B and B2C; domestic and international.

There are no rules or restrictions in our team, and nothing is taboo : learn, grow, experiment, invent new ways of achieving the targets — try it! We will always help and support you.

RateHawk — unrivalled booking tool for travel professionals. We know how to turn travel agents into superagents! Supercharge your working routine with RateHawk blog : energetic product updates, special promos and offers, industry articles, and more. Spread your wings with RateHawk!

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