Workplace Operations Specialist

MSC Technology Italia S.r.l.; Piemonte; In loco; EUR 45.000 - 65.000; Tempo pieno

Descrizione del lavoro

MSC Technology Italia S.r.l. in Turin, Italy, seeks an experienced Global Workplace Operations Specialist to join the Global IT Workplace Operations team.

You will support and operate the company’s global workplace environment, ensuring effective incident resolution, application support, endpoint management, and a high-quality end-user experience. You will act as an escalation point for Local IT teams and the Global Service Desk, working with SMEs and external vendors to resolve complex issues,

Competenze

• Strong troubleshooting capabilities across hardware, OS, and applications.
• Experience supporting end-user computing environments in a corporate setting.
• Familiarity with ITIL processes and service-management practices.

Mansioni

• Provide operational support for global workplace environment (Windows 11, M365, Citrix, Printix, PCs, mobiles).
• Resolve incidents escalated by Local IT teams and Global Service Desk.
• Track incidents through resolution and escalate urgent issues as needed.
• Support administration, testing, deployment, release, and change management of workplace apps and services.
• Collaborate with vendors (Microsoft, Dell) to resolve complex issues.
• Train Local IT teams and Service Desk; maintain knowledge base and docs.
• Contribute to IT asset management and ITSM activities per ITIL standards.
• Assist workplace optimization and continuous improvement projects.

Conoscenze

Troubleshooting

Incident management

ITIL

End-user focus

Strumenti

Windows 11

Microsoft 365

Citrix

Printix

Descrizione del lavoro

Global Workplace Operations Specialist

Position

MSC Technology is looking for an experienced Global Workplace Operations Specialist to join its Global IT Workplace Operations team in Turin, Italy

The successful candidate will be responsible for supporting and operating the company’s global workplace environment, ensuring effective incident resolution, application support, endpoint management, and a high-quality end-user experience.

The role will act as an escalation point for Local IT teams and the Global Service Desk, working closely with Global Workplace Subject Matter Experts (SMEs) and external technology vendors to troubleshoot complex issues, support application releases and changes, and continuously improve workplace services.

This role is ideal for professionals with a strong background in end-user computing and workplace technologies, strong troubleshooting capabilities, a service-oriented mindset, and a passion for technology and continuous improvement.

Key Responsibilities

• Provide operational support for the global workplace environment, including Microsoft Windows 11, Microsoft 365, Citrix, Printix, PCs, peripherals, and mobile devices.
• Resolve incidents escalated by Local IT teams and the Global Service Desk, independently troubleshooting hardware, software, operating system, and application‑related issues.
• Track incidents and service requests through resolution, identifying and escalating situations requiring urgent attention when necessary.
• Support the administration, testing, installation, deployment, release, and change management of workplace applications and services.
• Work closely with Global Workplace SMEs and third‑party technology vendors such as Microsoft and Dell to investigate and resolve complex technical issues.
• Support and train Local IT teams and the Global Service Desk, sharing technical expertise and maintaining procedures, knowledge base articles, and “How‑to” documentation.
• Contribute to IT asset management and IT service management activities in line with ITIL standards and company processes.
• Support workplace optimization, automation, continuous improvement initiatives, and ad hoc projects to enhance service quality, efficiency, and end‑user experience.