Global Workplace Ops Specialist – IT Support

MSC Mediterranean Shipping Company; Torino; In loco; EUR 45.000 - 65.000; Tempo pieno

Vantaggi offerti da questo lavoro

Learning opportunities

Welfare System

Life and Health Insurance

Modern Workstation

Discounts within MSC group

Descrizione del lavoro

MSC Mediterranean Shipping Company, Turin, is seeking a Global Workplace Operations Specialist to join the Global IT Workplace Operations team. You will provide operational support for the global workplace environment, resolve incidents, manage devices, and ensure a high-quality end-user experience.

The role partners with Local IT teams, Global Service Desk, and external vendors to improve workplace services, deploy applications, and train staff.

Competenze

• Approximately 5 years of professional experience in Workplace Operations, End-User Computing, IT Support, or similar enterprise IT environments.
• Strong knowledge of Microsoft Windows 11, Microsoft 365, PCs, peripherals, mobile devices, and end-user workplace technologies.
• Solid experience in end-user support, technical troubleshooting, incident resolution, system optimization, and application deployment.
• Good understanding of IT Service Management and IT asset management processes, preferably following ITIL practices.
• Knowledge of Microsoft Intune and endpoint management technologies is considered an advantage.
• Experience with ServiceNow or equivalent ITSM platforms and enterprise printing solutions such as Printix is considered an advantage.
• Strong problem-solving, analytical, customer-service, organizational, communication, and teamwork skills, with the ability to work autonomously in complex environments.
• Proactive and results-oriented mindset, curiosity and passion for technology, willingness to learn, and professional proficiency in written and spoken English.

Mansioni

• Provide operational support for the global workplace environment, including Microsoft Windows 11, Microsoft 365, Citrix, Printix, PCs, peripherals, and mobile devices.
• Resolve incidents escalated by Local IT teams and the Global Service Desk, independently troubleshooting hardware, software, operating system, and application-related issues.
• Track incidents and service requests through resolution, identifying and escalating situations requiring urgent attention when necessary.
• Support the administration, testing, installation, deployment, release, and change management of workplace applications and services.
• Work closely with Global Workplace SMEs and third-party technology vendors such as Microsoft and Dell to investigate and resolve complex technical issues.
• Support and train Local IT teams and the Global Service Desk, sharing technical expertise and maintaining procedures, knowledge base articles, and “How-to” documentation.
• Contribute to IT asset management and IT service management activities in line with ITIL standards and company processes.
• Support workplace optimization, automation, continuous improvement initiatives, and ad hoc projects to enhance service quality, efficiency, and end-user experience.

Conoscenze

End-User Computing

IT Support

Troubleshooting

Customer Service

Communication

Strumenti

ServiceNow

Printix

Microsoft Intune

ITSM platforms

Descrizione del lavoro

MSC Mediterranean Shipping Company, Turin, is seeking a Global Workplace Operations Specialist to join the Global IT Workplace Operations team. You will provide operational support for the global workplace environment, resolve incidents, manage devices, and ensure a high-quality end-user experience.

The role partners with Local IT teams, Global Service Desk, and external vendors to improve workplace services, deploy applications, and train staff.