Head of IT Operations

Antal International; Milano; Ibrido; EUR 70.000 - 90.000; Tempo pieno

Vantaggi offerti da questo lavoro

Hybrid work

Bonus and benefits

Global exposure

Descrizione del lavoro

Antal International is seeking a Head of IT Operations to lead and continuously improve the global IT infrastructure and operational services. You will report to the Global Head of IT and ensure reliability, security, scalability, and performance while guiding internal teams and strategic technology partners.

You will manage hybrid environments, oversee cybersecurity, incident/change management, and vendor relationships, shaping IT strategy in a global context.

Competenze

• Proven experience leading IT operations, infrastructure management, or service delivery.
• Experience with ITIL-based service management practices.
• Strong stakeholder management and communication skills.
• Fluent English.

Mansioni

• Lead the IT Operations and Infrastructure function on a global scale.
• Ensure high availability, performance, and security of enterprise IT services.
• Manage hybrid infrastructure across on-premise, private cloud and public cloud.
• Oversee networking, cloud services, endpoint management, identity services and cybersecurity operations.
• Drive continuous service improvement and operational excellence.
• Manage external vendors and service providers against SLAs.
• Establish and maintain IT operational processes (Incident, Problem, Change, Service).
• Support Business Continuity and Disaster Recovery initiatives.
• Collaborate with stakeholders to align IT operations with strategic objectives.
• Lead and mentor technical teams across international environments.

Conoscenze

Leadership

IT Operations

Stakeholder management

ITIL

English fluency

Strumenti

Azure

Microsoft 365

Active Directory

Entra ID

Windows Server

Linux

VMware

Hyper-V

Fortinet

SD-WAN

SASE

Intune

Backup/DR

Infrastructure monitoring

ITSM

PowerShell

Bash

Descrizione del lavoro

The Opportunity: We are supporting an international organization in the search for a Head of IT Operations to lead and continuously improve its global IT infrastructure and operational services. Reporting directly to the Global Head of IT, you will be responsible for ensuring the reliability, security, scalability, and performance of the company's IT landscape while leading internal teams and managing strategic technology partners. This is a highly visible leadership role combining technology, service management, people leadership, and infrastructure strategy in a global environment.

Key Responsibilities

• Lead and develop the IT Operations and Infrastructure function on a global scale.
• Ensure high availability, performance, and security of enterprise IT services.
• Manage hybrid infrastructure environments across on-premise, private cloud, and public cloud platforms.
• Oversee networking, cloud services, endpoint management, identity services, and cybersecurity operations.
• Drive continuous service improvement and operational excellence.
• Manage external vendors and service providers, ensuring delivery against agreed SLAs.
• Establish and maintain IT operational processes, including Incident, Problem, Change, and Service Management.
• Support Business Continuity and Disaster Recovery initiatives.
• Collaborate with business and technology stakeholders to align IT operations with strategic objectives.
• Lead and mentor technical teams across international environments.

What We Are Looking For

• Proven experience in IT Operations, Infrastructure Management, or Service Delivery leadership roles.
• Previous responsibility for managing technical teams and external providers.
• Strong background in enterprise IT environments and operational governance.
• Experience with ITIL-based service management practices.
• Excellent stakeholder management and communication skills.
• Strong analytical and problem-solving capabilities.
• Fluent English.

Technical Environment

• Microsoft Azure
• Microsoft 365 Active Directory & Microsoft Entra ID
• Windows Server & Linux environments
• VMware or Hyper-V Enterprise Networking
• Fortinet technologies
• SD-WAN & SASE solutions
• Microsoft Intune
• Backup & Disaster Recovery platforms
• Infrastructure Monitoring Tools
• ITSM Platforms
• PowerShell and Bash scripting

Why Join?

Global scope and high visibility within the IT organization. Opportunity to shape and modernize enterprise IT operations. Leadership role with direct impact on business performance and technology strategy. International environment with exposure to complex infrastructure and cloud transformation initiatives.

Location: Greater Milan Area (hybrid) Salary Range: €70,000 - €90,000 gross annual salary, depending on experience, plus bonus and benefits.