Warranty administrator and Technical Support (f/m/x)

Webasto SE; Molinella; In loco; EUR 35.000 - 50.000; Tempo pieno

Vantaggi offerti da questo lavoro

Optimal Organization

Work Life Balance

Career & Developement

Health & Care

Work Culture & Environment

Additional Benefits

Descrizione del lavoro

Webasto SE in Molinella, Italy, is seeking a Warranty administrator and Technical Support professional to manage warranty and 0 Km requests, and provide technical support across Webasto products.

The role requires collaboration with R&D, Quality and Sales, and may involve customer site interventions. A high school diploma and knowledge of MS Office and English are expected, with teamwork and a customer-focused mindset.

Competenze

• High school diploma, preferably in mechanical or electrical subjects.
• Knowledge of MS Office (Excel, Word, Outlook), Internet Explorer, and, if possible, SAP.
• Knowledge of the English language.
• Analytical mindset and attention to detail.
• Ability to work in a team, results-oriented, and customer-focused.

Mansioni

• Manage warranty and 0 Km requests from aftermarket and OE customers.
• Manage analysis and reporting related to warranty and 0 Km materials.
• Contribute to the telephone support service by providing technical support via phone/email for the entire range of Webasto products.
• Actively collaborate with internal departments (R&D, Quality, Sales) to analyze technical issues and customer service requests.
• Perform interventions at customer locations.

Conoscenze

Analytical mindset

Attention to detail

Teamwork

Customer focus

English language

Formazione

High school diploma (mechanical or electrical)

Strumenti

MS Office

Internet Explorer

SAP

Descrizione del lavoro

Warranty administrator and Technical Support (f/m/x) Job Description Warranty administrator and Technical Support (f/m/x)

Make individual mobility more enjoyable and sustainable by advancing technology and people– As one of the top 100 automotive suppliers worldwide, Webasto actively shapes the transformation of the industry through expertise and forward-thinking solutions. Our goal is to make mobility a full sensory experience, working toward more comfort, wind in your hair, the perfect temperature in any season, and driving with a clear conscience – for a safe and sustainable future. We bring joy to mobility – are you in?

You can look forward to these exciting tasks:

• Manage warranty and 0 Km requests from aftermarket and OE customers
• Manage analysis and reporting related to warranty and 0 Km materials
• Contribute to the telephone support service by providing technical support via phone/email for the entire range of Webasto products
• Actively collaborate with internal departments (R&D, Quality, Sales) to analyze technical issues and customer service requests
• Perform interventions at customer locations

This is what you bring to us:

• High school diploma, preferably in mechanical or electrical subjects
• Knowledge of MS Office (Excel, Word, Outlook), Internet Explorer, and, if possible, SAP
• Knowledge of the English language
• Analytical mindset and attention to detail
• Ability to work in a team, results-oriented, and customer-focused

Applications from qualified individuals with disabilities are expressly welcome.

Get to know us here and find out why we are passionate about attracting talent to Webasto.

Benefits

• Optimal Organization
• Work Life Balance
• Career & Developement
• Health & Care
• Work Culture & Environment
• Additional Benefits

Information at a Glance Job area: Sales Entry Level: Professionals (3+ years) Type of Contract: Permanent Req Id: 36904 Job Location:

Via Efrem Nobili 2
Molinella (BO), 40062
Italy

Sales at Webasto means selling our products and services with passion and expertise. Our sales team is the first point of contact for our customers, building valuable, long-term, and trusted relationships. In addition to providing personalized advice on all questions related to our products and services, core tasks in Sales include market and competition analysis, as well as the development of short-, medium-, and long-term strategies. Sales is also responsible for acquiring and commercially managing new projects for the company.