Warranty & Technical Support Specialist

Webasto SE; Molinella; In loco; EUR 35.000 - 50.000; Tempo pieno

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Optimal Organization

Work Life Balance

Career & Developement

Health & Care

Work Culture & Environment

Additional Benefits

Descrizione del lavoro

Webasto SE in Molinella, Italy, is seeking a Warranty administrator and Technical Support professional to manage warranty and 0 Km requests, and provide technical support across Webasto products.

The role requires collaboration with R&D, Quality and Sales, and may involve customer site interventions. A high school diploma and knowledge of MS Office and English are expected, with teamwork and a customer-focused mindset.

Competenze

• High school diploma, preferably in mechanical or electrical subjects.
• Knowledge of MS Office (Excel, Word, Outlook), Internet Explorer, and, if possible, SAP.
• Knowledge of the English language.
• Analytical mindset and attention to detail.
• Ability to work in a team, results-oriented, and customer-focused.

Mansioni

• Manage warranty and 0 Km requests from aftermarket and OE customers.
• Manage analysis and reporting related to warranty and 0 Km materials.
• Contribute to the telephone support service by providing technical support via phone/email for the entire range of Webasto products.
• Actively collaborate with internal departments (R&D, Quality, Sales) to analyze technical issues and customer service requests.
• Perform interventions at customer locations.

Conoscenze

Analytical mindset

Attention to detail

Teamwork

Customer focus

English language

Formazione

High school diploma (mechanical or electrical)

Strumenti

MS Office

Internet Explorer

SAP

Descrizione del lavoro

Webasto SE in Molinella, Italy, is seeking a Warranty administrator and Technical Support professional to manage warranty and 0 Km requests, and provide technical support across Webasto products.

The role requires collaboration with R&D, Quality and Sales, and may involve customer site interventions. A high school diploma and knowledge of MS Office and English are expected, with teamwork and a customer-focused mindset.