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Waiter/Waitress - Anantara Palazzo Naiadi Rome Hotel

Minor Hotels Europe and Americas

Roma

In loco

EUR 22.000 - 30.000

Tempo pieno

Oggi
Candidati tra i primi

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Descrizione del lavoro

A leading hospitality group in Rome is seeking a Waiter/Waitress to deliver exceptional customer service at their restaurant. The ideal candidate will be fluent in the local language and English, with a strong focus on customer service and previous experience in a similar role. Responsibilities include maintaining direct contact with guests, handling reservations, and ensuring a clean dining environment. This is a full-time position ideal for entry-level applicants looking to grow in a dynamic team.

Servizi

Career development opportunities
Wide range of training programmes
Team member recognition programmes

Competenze

  • Previous experience in similar functions in hotel chains or related industries is highly valued.
  • Fluency in local language and knowledge of English is highly valuable.
  • Ability to work independently and as part of a team.

Mansioni

  • Provide excellent customer service that promotes satisfaction.
  • Welcome and acknowledge all guests according to company standards.
  • Maintain direct contact with guests during important moments of their stay.

Conoscenze

Customer service focus
Effective communication skills
Sales oriented
Active listening
Attention to detail

Formazione

Vocational training on hospitality/F&B

Strumenti

Microsoft Office
Point of Sale systems
Descrizione del lavoro

Join to apply for the Waiter/Waitress - Anantara Palazzo Naiadi Rome Hotel role at Minor Hotels Europe & Americas

Responsibilities
  • Provide excellent customer service that promotes satisfaction.
  • Welcome and acknowledge all guests according to company standards.
  • Maintain a direct and frequent contact with guests, especially during the most important moments of their stay, like breakfast, lunch, dinner and/or any events or meetings (banqueting, coffee breaks, etc.).
  • Demonstrate an excellent knowledge of frequent guests, paying attention to their preferences.
  • Be aware and offer the different products and services available at the hotel’s restaurant.
  • Review daily specials and changes on the menu with the correspondent F&B team.
  • Handle restaurant reservations.
  • Effectively communicate with the Kitchen Staff to make sure orders are accurate and delivered promptly.
  • Carry out the setting up and cleaning of the tables of the restaurant and meeting rooms as required.
  • Fulfill processes and procedures related to product set ups, quality and service according to brand standards.
  • Deliver checks and collect bill payments from guests, using the point-of-sale system, handling money, processing credit and debit cards.
  • Identify opportunities to increase the F&B Department income by upselling.
  • Ensure that all F&B outlets are clean, neat and tidy and ready to accept guests.
  • Follow all relevant health department rules/regulations and all customer service guidelines.
Qualifications
  • Previous experience developing similar functions in other hotel chains, or related industries is highly valuable.
  • Vocational training on hospitality/F&B.
  • Fluency in local language and knowledge of English is highly valuable.
  • Working knowledge of various computer software programs (Microsoft Office, POS, etc.).
  • Customer service focus.
  • Active listening and effective communication skills.
  • Focus on detail.
  • Sales oriented.
  • Ability to work on your own and as part of a team.
Why Choose Us
  • Worldwide experience – diversity of 150 different nationalities.
  • Career development opportunities full of national and international challenges.
  • Wide range of training programmes to enhance your skills.
  • Wellbeing initiatives, including flexible working conditions.
  • Team member recognition programmes, including Memorable Dates.
  • Ability to make a difference through our sustainability programme and volunteering initiatives.
  • Team member rates and promotions, offering discounted rates in our hotels around the world and exclusive benefits through our corporate loyalty programme.
Seniority level

Entry level

Employment type

Full-time

Job function

Management and Manufacturing

Industries

Hospitality

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