Vice responsabile

360 Talent; Milano; In loco; EUR 45.000 - 55.000; Tempo pieno

Vantaggi offerti da questo lavoro

Bonus

Benefits

Descrizione del lavoro

360 Talent seeks an Assistant Store Manager for a Luxury RTW Store in Milan, Italy. You will support the Store Manager, lead the sales team, and ensure the boutique delivers an exceptional luxury client experience.

Key responsibilities include driving KPIs, managing client relationships through CRM, supervising staff, and upholding brand standards and visual merchandising. Fluency in English is required for this global luxury house.

Competenze

• Experience in luxury retail, ideally RTW.
• Supervisory or Assistant Store Manager experience with leadership.
• Strong commercial mindset with KPI/sales understanding.
• Client-focused with passion for delivering a luxury experience.
• Excellent communication and interpersonal skills.
• English language proficiency is required.
• Organised and proactive in a target-driven environment.

Mansioni

• Support the Store Manager in day-to-day boutique operations.
• Lead, motivate, and coach the sales team to achieve targets and KPIs.
• Deliver an exceptional, personalised client experience with luxury service standards.
• Develop and maintain client relationships via CRM and clienteling.
• Monitor performance, analyze KPIs, and drive business results.
• Maintain brand image, visual merchandising and operational standards.
• Represent the brand as a confident ambassador of its heritage.
• Assist with stock management, VM activities, and store procedures.

Conoscenze

Team leadership

Clienteling

CRM

KPI analysis

Visual merchandising

Stock management

Brand ambassador

English

Strumenti

CRM

Descrizione del lavoro

Assistant Store Manager – Luxury RTW Store, Via Montenapoleone

Salary: up to €50,000 + Bonus & Benefits

Key Responsibilities:

• Support the Store Manager in the day-to-day management and smooth operation of the boutique.
• Lead, motivate, and coach the sales team to achieve sales targets and KPIs.
• Deliver an exceptional and personalised client experience, ensuring the highest luxury service standards.
• Develop and maintain strong client relationships, supporting the team in clienteling and CRM activities.
• Monitor individual and team performance, analysing KPIs and implementing actions to drive business results.
• Ensure the brand image, visual merchandising, and operational standards are consistently maintained.
• Act as a role model and ambassador for the brand, representing its heritage, values, and identity.
• Support stock management, VM activities, and all operational procedures in collaboration with the Store Manager.

Requirements:

• Previous experience in a luxury retail environment, ideally within RTW.
• Proven experience in a supervisory or Assistant Store Manager position, with strong team leadership skills.
• Strong commercial mindset and solid understanding of KPIs and sales performance.
• Client-focused, with a genuine passion for delivering an exceptional luxury experience.
• Excellent communication and interpersonal skills, with the ability to build strong relationships with both clients and colleagues.
• A natural leader who is elegant, humble, well-spoken, and confident in representing a luxury brand.
• Highly organised, proactive, and able to thrive in a dynamic, target-driven environment.
• English is a must.

About:

• An established and internationally recognised Italian luxury fashion house, renowned for its heritage, craftsmanship, and distinctive approach to contemporary fashion.
• Strong expertise in premium outerwear and ready-to-wear, combining technical innovation, sophisticated design, and exceptional quality.

Due to a high response, we can only contact shortlisted candidates that fit the criteria above.