Client Advisor

Montblanc; Corsico; In loco; EUR 29.000 - 35.000; Tempo pieno

Vantaggi offerti da questo lavoro

Commission scheme

Meal vouchers

Welfare

Descrizione del lavoro

Montblanc in Milan is seeking a distinguished Client Advisor for our Via Montenapoleone boutique. You will drive sales, offer expert guidance on luxury products, and build lasting relationships with local clients in the Milanese market.

You will manage payments, assist with inventory and CRM tools, and represent the brand with impeccable presentation and independence. Fluency in Italian and English is essential, with Spanish or Portuguese a plus.

Competenze

• Proven luxury retail experience in Milan or similar market.
• Fluency in Italian and English; Spanish/Portuguese desirable.
• Strong client network in Milan luxury scene.
• Excellent personal presentation and sense of style.
• Strong organizational and independent working style.

Mansioni

• Drive sales performance by actively contributing to the daily sales process and consistently achieving personal and boutique sales goals.
• Provide exceptional service to clients, offering expert advice and guidance in product selection, and introducing complementary or alternative items to enhance their experience.
• Manage payment processing, including cash and card transactions, ensuring accuracy and adherence to established procedures.
• Oversee the receipt and recording of substantial inventory deliveries, maintaining meticulous records and organization.
• Cultivate and maintain strong relationships with local clients, leveraging a deep understanding of the Milanese luxury market.
• Utilize digital tools and CRM applications to enhance client engagement and personalize the shopping experience.

Conoscenze

Luxury retail

Client relationship management

Fluent Italian

Fluent English

Spanish/Portuguese desirable

CRM tools

Independent worker

Sales-driven

Strumenti

CRM software

Descrizione del lavoro

For our Milan boutique in via Montenapoleone, we are looking for a distinguished Client Advisor.

Responsibilities

• Drive sales performance by actively contributing to the daily sales process and consistently achieving personal and boutique sales goals.
• Provide exceptional service to clients, offering expert advice and guidance in product selection, and introducing complementary or alternative items to enhance their experience.
• Manage payment processing, including cash and card transactions, ensuring accuracy and adherence to established procedures.
• Oversee the receipt and recording of substantial inventory deliveries, maintaining meticulous records and organization.
• Cultivate and maintain strong relationships with local clients, leveraging a deep understanding of the Milanese luxury market.
• Utilize digital tools and CRM applications to enhance client engagement and personalize the shopping experience.

Success Criteria

• Proven experience in luxury retail, demonstrating a strong understanding of the high‑end market.
• Exceptional fluency in Italian and English is essential. Proficiency in Spanish or Portuguese is highly desirable.
• Extensive knowledge of the Milan area, including local client preferences and luxury market trends.
• Established network of local clients and connections within the Milanese luxury scene.
• Strong commercial mindset with a proven track record of achieving results and exceeding expectations.
• Demonstrated affinity for digital technologies and CRM applications.
• Impeccable personal presentation, refined manners, and an innate sense of style, reflecting an appreciation for luxury goods.
• Highly reliable, with a strong sense of responsibility, independence, and exceptional organizational skills.

Company Culture

• We value freedom, collegiality, loyalty and solidarity.
• We foster empathy, curiosity, courage, humility and integrity.
• We care for the world we live in.

Benefits

• CCNL Commercio.
• Salary Range 29K – 35K€.
• Commission scheme.
• 8€ per Meal Voucher per working day.
• Welfare.