Vehicle Engineering Support & Field Issue Coordinator

MSX International; Piemonte; On-site; EUR 45,000 - 65,000; Full time

Job summary

MSX International is seeking a seasoned engineer to serve as the key interface between After-Sales, Technical Assistance, Engineering, Quality, and Manufacturing, handling field issue resolution for vehicles and commodities. You will ensure data completeness, prioritize investigations, and drive timely solutions across the dealership network.

The role requires cross-functional coordination, strong understanding of vehicle architectures, and experience in coordinating multiple stakeholders to

Qualifications

• University degree in Engineering.
• Solid experience in the automotive industry.
• Experience in Technical Assistance, After-Sales, Quality, Engineering, Vehicle Validation, or Vehicle Development.
• Strong understanding of vehicle architecture and vehicle systems.
• Broad knowledge of automotive processes and interactions between Engineering, Quality, Manufacturing, and After-Sales.

Responsibilities

• Act as the focal point for one or more vehicles or commodities regarding significant field quality issues.
• Coordinate interactions between Technical Assistance, Control Tower, Engineering, Quality, Project Teams, Manufacturing Plants, Spare Parts, and Tool Teams.
• Ensure that field data and technical information from the network support engineering investigations.
• Drive Engineering teams to progress investigations and accelerate solution development.
• Monitor issue resolution activities and ensure timely execution of action plans.
• Coordinate and support the implementation of after-sales solutions (TSBs, spare parts actions, software updates, technical campaigns).
• Participate in vehicle quality reviews and cross-functional meetings.
• Escalate critical topics and ensure alignment among stakeholders.

Skills

Automotive industry experience

Cross-functional coordination

Vehicle systems understanding

Engineering knowledge

Technical TA/After-Sales knowledge

Education

University degree in Engineering

Job description

MSX International is seeking a seasoned engineer to serve as the key interface between After-Sales, Technical Assistance, Engineering, Quality, and Manufacturing, handling field issue resolution for vehicles and commodities. You will ensure data completeness, prioritize investigations, and drive timely solutions across the dealership network.

The role requires cross-functional coordination, strong understanding of vehicle architectures, and experience in coordinating multiple stakeholders to