Automotive After-Sales Coordination Lead

MSX International; Torino; On-site; EUR 29,000 - 33,000; Full time

Job summary

MSX International in Torino, Italy is seeking an Automotive Vehicle and Component Coordinator for a full-time, on-site role at a customer site. The role focuses on analyzing and resolving field issues, coordinating across After-Sales, Engineering, Quality and Manufacturing teams, and delivering timely technical solutions within a structured escalation process.

The candidate will need strong automotive domain knowledge, fluency in Italian and English, and proven experience guiding

Qualifications

• Solid experience in the automotive industry.
• Experience coordinating cross-functional teams including After-Sales, Engineering, Quality and Manufacturing.
• Fluent Italian and English.
• Ability to understand vehicle architecture and systems.
• Strong collaboration and stakeholder management across multiple sites.

Responsibilities

• Act as the focal point for one or more vehicles or commodities regarding significant field quality issues.
• Coordinate interactions between Technical Assistance, Control Tower, Engineering, Quality, Project Teams, Manufacturing Plants, Spare Parts, and Tool Teams.
• Ensure field data and technical information collected from the network are complete and accurate for engineering investigations.
• Drive Engineering teams to progress investigations and accelerate solution development.
• Monitor issue resolution activities and ensure timely execution of action plans.
• Coordinate and support the implementation of after-sales solutions, including TSBs, spare parts actions, software updates, and technical campaigns.
• Participate in vehicle quality reviews and cross-functional meetings.
• Escalate critical topics and ensure alignment among all involved stakeholders.

Skills

Cross-functional coordination

Automotive industry experience

Vehicle systems understanding

Italian & English fluency

Stakeholder management

Job description

MSX International in Torino, Italy is seeking an Automotive Vehicle and Component Coordinator for a full-time, on-site role at a customer site. The role focuses on analyzing and resolving field issues, coordinating across After-Sales, Engineering, Quality and Manufacturing teams, and delivering timely technical solutions within a structured escalation process.

The candidate will need strong automotive domain knowledge, fluency in Italian and English, and proven experience guiding