Vehicle Field Quality & After-Sales Liaison

MSX International

Torino

In loco

EUR 55.000 - 75.000

Tempo pieno

10 ore fa

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Descrizione del lavoro

MSX International in Torino seeks a results-oriented specialist to bridge After-Sales, Technical Assistance, Engineering, Quality and Manufacturing in resolving field quality issues across vehicle networks.

You will drive investigations, coordinate multi-functional teams, ensure data quality for engineering analyses, and support the rollout of Technical Service Bulletins, parts actions, software updates and campaigns.

Competenze

Solid experience in the automotive industry.
Experience coordinating multiple stakeholders across functions.
Fluent Italian and English.

Mansioni

Act as the focal point for one or more vehicles or commodities regarding significant field quality issues.
Coordinate interactions between Technical Assistance, Control Tower, Engineering, Quality, Project Teams, Manufacturing Plants, Spare Parts, and Tool Teams.
Ensure that field data and technical information collected from the network are complete and accurate enough to support engineering investigations.
Drive Engineering teams to progress investigations and accelerate solution development.
Monitor issue resolution activities and ensure the timely execution of action plans.
Coordinate and support the implementation of after-sales solutions, including Technical Service Bulletins, spare parts actions, software updates, and technical campaigns.
Participate in vehicle quality reviews and cross-functional meetings; escalate critical topics and ensure alignment among all involved stakeholders.