Upscale Night Front Desk & Guest Care

SAN SONNEA; Luson; In loco; EUR 19.000 - 30.000; Tempo pieno

Vantaggi offerti da questo lavoro

All-inclusive onboarding

Staff restaurant meals

Staff housing

Free parking

Fitness studio

Lüsner pond access

SPA discounts

Partner hotel discounts

Career advancement

Descrizione del lavoro

SAN SONNEA is seeking an experienced Night Porter to join our Front Office team in the Dolomites. You will welcome guests during late hours, manage night telephone service, handle on-demand room service, and ensure safety and smooth overnight operations with a high level of guest care.

The ideal candidate has upscale hotel experience, fluency in German, Italian and English, solid IT skills (MS Office), and strong communication and problem-solving abilities.

Competenze

• Experience in upscale hotel industry.
• Fluency in German, Italian and English.
• ASA-J knowledge and ReGuest knowledge are an advantage.
• Computer and IT skills (Microsoft Office).
• Enthusiasm for the job.
• Good communication skills.
• High guest orientation.
• Reliability and flexibility.
• Well-groomed and confident appearance.
• Night work experience and ability to solve problems independently.

Mansioni

• Warmly welcoming and looking after our guests during late service
• Managing the night telephone service, including being on call to assist with guest concerns
• Room service for our guests on request
• Correspondence of emails and guest messages
• Complaints management
• Maintenance of the guest files in ASA-J
• Preparation and updating of all administrative work
• Transmission of the most important information to the morning service

Conoscenze

German language

Italian language

English language

Strumenti

ASA-J knowledge

ReGuest knowledge

Descrizione del lavoro

SAN SONNEA is seeking an experienced Night Porter to join our Front Office team in the Dolomites. You will welcome guests during late hours, manage night telephone service, handle on-demand room service, and ensure safety and smooth overnight operations with a high level of guest care.

The ideal candidate has upscale hotel experience, fluency in German, Italian and English, solid IT skills (MS Office), and strong communication and problem-solving abilities.