Upscale Reservations Specialist — Guest Service & Upselling

SAN SONNEA; Luson; On-site; EUR 26,000 - 38,000; Full time

Benefits offered by this job

All-inclusive onboarding

Staff restaurant with meals

Accommodation in staff houses

Free parking spaces

Career and promotion opportunities

Ski pass and spa discounts

Fitness center access

Job summary

SAN SONNEA in Luson (Dolomites) seeks a service-oriented Reservations Agent with strong communication skills to deliver personalized guest guidance and actively upsell rooms and experiences.

You will handle bookings via all channels, maintain reservation data, and monitor availability to ensure optimal occupancy in a premium hospitality setting. Proficiency in German, Italian, and English is required, along with a professional, friendly approach.

Qualifications

• Excellent communication and guest-relations skills.
• Experience in reservations, sales, or front office is preferred in upscale hospitality.
• Ability to upsell exclusive hotel stays and tailor advice to guests.
• Fluent in German, Italian and English; proactive and guest-focused.

Responsibilities

• Provide personalized advice and actively sell rooms and experiences.
• Receive and process reservations across channels and manage changes.
• Send confirmations and maintain accurate reservation data.
• Monitor availability to maximise occupancy and upsell services.

Skills

Communication skills

Consulting expertise

Friendly professional approach

Independent, structured, responsible

Education

Vocational training in hospitality

Tools

MS Office (Excel)

ASA Hotel / PMS

Job description

SAN SONNEA in Luson (Dolomites) seeks a service-oriented Reservations Agent with strong communication skills to deliver personalized guest guidance and actively upsell rooms and experiences.

You will handle bookings via all channels, maintain reservation data, and monitor availability to ensure optimal occupancy in a premium hospitality setting. Proficiency in German, Italian, and English is required, along with a professional, friendly approach.