UK Customer Success Manager – AI CRM Growth

TextYess S.R.L.; Lombardia; Híbrido; EUR 25.000 - 40.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

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Descripción de la vacante

TextYess S.R.L. is seeking its first Customer Success Manager dedicated to the UK market. You will own a portfolio of UK merchants end to end, from onboarding to expansion, and drive revenue from month three.

The role combines hands-on CRM work with strategic stakeholder collaboration in a fast-growing Italian-led scale-up. Candidates should be bilingual in English and Italian, have agency-side experience, and be fluent in Shopify e-commerce tools and email/CRM platforms to migrate and run

Formación

• Experience in Customer Success, Account Management or a client-facing role with hands-on email/CRM campaigns for e-commerce clients.
• Agency background strongly preferred: you do the marketing work with the merchant, not just manage the relationship.
• You're at home in Shopify and DTC e-commerce, able to turn ROAS into a commercial case.
• Track record managing a client portfolio including renewals and upsells.
• English native or bilingual (C2) and Italian at least C1; both mandatory.

Responsabilidades

• Run your UK book end to end from onboarding to retention.
• Migrate campaigns and data from Klaviyo, Shopify Email, Brevo and Omnisend to TextYess.
• Build and launch WhatsApp and email campaigns and automations with merchants.
• Grow revenue by spotting and closing upsells and upsell opportunities.
• Bridge the UK and product/sales teams; coordinate with platform, Meta, and 360dialog to resolve issues.

Conocimientos

Customer Success

Account Management

CRM campaigns

Klaviyo

Shopify Email

Brevo

Omnisend

Agency background

UK market

Herramientas

Klaviyo

Shopify

Shopify Email

Klaviyo

Mailchimp

Brevo

Omnisend

Descripción del empleo

TextYess S.R.L. is seeking its first Customer Success Manager dedicated to the UK market. You will own a portfolio of UK merchants end to end, from onboarding to expansion, and drive revenue from month three.

The role combines hands-on CRM work with strategic stakeholder collaboration in a fast-growing Italian-led scale-up. Candidates should be bilingual in English and Italian, have agency-side experience, and be fluent in Shopify e-commerce tools and email/CRM platforms to migrate and run