Customer Success Manager, UK

TextYess S.R.L.; Lombardia; Hybrid; EUR 25,000 - 40,000; Full time

Benefits offered by this job

Stock options

Job summary

TextYess S.R.L. is seeking its first Customer Success Manager dedicated to the UK market. You will own a portfolio of UK merchants end to end, from onboarding to expansion, and drive revenue from month three.

The role combines hands-on CRM work with strategic stakeholder collaboration in a fast-growing Italian-led scale-up. Candidates should be bilingual in English and Italian, have agency-side experience, and be fluent in Shopify e-commerce tools and email/CRM platforms to migrate and run

Qualifications

• Experience in Customer Success, Account Management or a client-facing role with hands-on email/CRM campaigns for e-commerce clients.
• Agency background strongly preferred: you do the marketing work with the merchant, not just manage the relationship.
• You're at home in Shopify and DTC e-commerce, able to turn ROAS into a commercial case.
• Track record managing a client portfolio including renewals and upsells.
• English native or bilingual (C2) and Italian at least C1; both mandatory.

Responsibilities

• Run your UK book end to end from onboarding to retention.
• Migrate campaigns and data from Klaviyo, Shopify Email, Brevo and Omnisend to TextYess.
• Build and launch WhatsApp and email campaigns and automations with merchants.
• Grow revenue by spotting and closing upsells and upsell opportunities.
• Bridge the UK and product/sales teams; coordinate with platform, Meta, and 360dialog to resolve issues.

Skills

Customer Success

Account Management

CRM campaigns

Klaviyo

Shopify Email

Brevo

Omnisend

Agency background

UK market

Tools

Klaviyo

Shopify

Shopify Email

Klaviyo

Mailchimp

Brevo

Omnisend

Job description

Ciao, we're TextYess

We're the AI-first CRM that turns conversations into revenue. On-site, WhatsApp, email, voice: our AI Agents sell, support, and retain customers for the best B2C brands out there, autonomously.

We believe the future of commerce is warmer, more human than ever - just at a scale no human team could pull off alone.

We've raised €7M+ and work with brands like Ducati, Pittarosso, MC2 Saint Barth, and Doppelgänger. We're a lean, fast, Italian-born scale-up now expanding our story internationally and this role is a big part of writing it.

The role

We're looking for our first Customer Success Manager dedicated to the UK market: a bilingual English–Italian marketer with agency-side experience who can take over live accounts from day one. You'll own a portfolio of UK merchants end to end, from onboarding to expansion, carry a revenue number on your book from month 3, and give our UK merchants a native-speaking partner as the market scales.

What you'll actually be doing

• Run your UK book end to end, from the handover from Sales through onboarding, adoption and retention, keeping Attio current as the source of truth.

• Run migrations onto TextYess from Klaviyo, Shopify Email, Brevo and Omnisend: domains, consent, templates and all.

• Build and launch WhatsApp and email campaigns and automations together with merchants, then teach them to run them on their own.

• Grow revenue by spotting and closing upsells: plan upgrades, new channels, Autonomous CRM.

• Create the bridge between the UK and the team: be the voice of UK merchants with Product and Sales, and see technical issues through to resolution with our platform team, Meta and 360dialog.

What you bring

• Experience in Customer Success, Account Management or a client-facing role, with hands-on experience running email or CRM campaigns for e-commerce clients (Klaviyo, Mailchimp, Brevo, Omnisend or Shopify Email). Agency background strongly preferred: here you do the marketing work with the merchant, not just manage the relationship.

• You're at home in Shopify and DTC e-commerce, and can turn ROAS and attributed revenue into a commercial case.

• A track record managing a client portfolio, including renewal and upsell conversations.

• English native or fully bilingual (C2) and Italian at C1 or above, both mandatory.

• Nice to have: experience with WhatsApp marketing or conversational commerce, a migration between marketing platforms under your belt, or a network in UK e-commerce.

Why TextYess

• Real ownership, from day one. No layers, no waiting your turn: you'll own outcomes, not just tasks.

• Lean team, big impact. You'll work shoulder-to-shoulder with top-notch international talent, ready to disrupt and leave a mark.

• Build, don't maintain. We're early enough that most of what you touch doesn't have a playbook yet, you get to write it.

• Grow as fast as you push. Roles and responsibilities scale with what you prove you can do, not with tenure.

• A team that actually likes each other. We're a dynamic, close-knit crew that moves fast, laughs a lot, and has each other's backs.

What we offer:

• Salary: The gross annual salary (RAL) ranges from € 25K to €40K depending on relevant experience and fit with the role.

• Stock Options: You'll receive a highly incentivizing stock options package so that if TextYess becomes a giant company, you can enjoy substantial rewards. We want to make TextYess feel like yours too.

• Infinite growth and responsibility: We are still at the beginning of our journey, and the challenges we will face in the coming years are numerous and highly demanding. Your work will be crucial to the success or failure of TextYess!

Our hiring process

We keep it real and reasonably fast:

1. Screening call, let's just talk. Communication, fit, the basics.

2. Technical Interview with the Hiring Manager, Let’s deepdive into technicalities of the role.

3. Founder & Team conversations, here you meet the people you'd actually work with.

4. Debrief, reference check, and decision. We move quickly once we're there.

Sound like you? If you want to own something real from day one and help write TextYess’ growth story, we want to meet you!

TextYess is an equal opportunity employer. We welcome applicants of all backgrounds and experiences.