TRICARE Benefits Navigator (Part-Time)

Leidos; Friuli-Venezia Giulia; On-site; EUR 29,000 - 51,000; Part time

Job summary

Leidos is seeking a part-time TRICARE Beneficiary Services Representative (BSR) in Aviano, Italy to support active-duty members and their families with benefits enrollment, claims, and resources. The role involves 20 hours per week, Monday–Friday, 10 AM–2 PM, with duties including enrollment processing, PCM updates, and beneficiary guidance.

Responsibilities include basic claims support, daily data entry, and conducting informational briefings.

Qualifications

• Bachelor's degree in a related field or 4 years health-related experience with an associate's degree.
• Major certification in a related field with health-related experience.
• High school diploma plus 8 years health-related experience.
• U.S. Citizenship and SOFA/Command-Sponsored status required.

Responsibilities

• Verify Benefits & Enrollment using DOES and MHS Genesis.
• Update PCM per MTF guidelines for individual/batch changes.
• Guide beneficiaries on TRICARE resources and enrollment processes.
• Provide basic claims status updates and support.
• Conduct informational briefings for events like in/out processing.
• Record daily activities and OHI data in systems.
• Assess issues and escalate as needed for resolution.
• Maintain HIPAA confidentiality and complete required trainings.
• Assist with remote support and training of new teammates.

Skills

English fluency

Microsoft Office

Presentation skills

Communication

Self-starter

Time management

Education

Bachelor's degree in related field

Associate's degree + health exp

Major certification + health exp

High school diploma + health exp

Tools

DOES

MHS Genesis

DEERS

MS Office

Job description

Leidos is seeking a part-time TRICARE Beneficiary Services Representative (BSR) in Aviano, Italy to support active-duty members and their families with benefits enrollment, claims, and resources. The role involves 20 hours per week, Monday–Friday, 10 AM–2 PM, with duties including enrollment processing, PCM updates, and beneficiary guidance.

Responsibilities include basic claims support, daily data entry, and conducting informational briefings.