TRICARE Beneficiary Services Specialist

Leidos LLC; Napoli; Presencial; EUR 28 000 - 51 000; Tempo integral

Resumo da oferta

Leidos is seeking a TRICARE Beneficiary Services Representative in Naples, Italy. In this essential role you will provide beneficiary education and enrollment services for the TRICARE Overseas Program under the Defense Health Agency, helping TRICARE-eligible beneficiaries access Care.

You will verify benefits and enrollments via DOES and MHS Genesis, implement PCM changes, offer guidance on TRICARE resources and claims, handle basic claims status, and conduct briefings.

Qualificações

• Bachelor’s degree in a related field or equivalent qualifications with health experience.
• U.S. Citizenship and SOFA/Command-Sponsored status; eligible for ADP IT III clearance.
• 3+ years of customer service experience.
• Must have Missione Visa and Soggiorno permit.

Responsabilidades

• Verify Benefits & Enrollment via DOES and MHS Genesis.
• PCM changes per MTF guidelines and batch updates.
• Educate beneficiaries on TRICARE resources, enrollment, and claims.
• Provide basic claims status updates and support.
• Conduct informational briefings for events such as in/out processing.
• Record daily activities and OHI data in systems.
• Assess issues and escalate as needed for resolution.
• Maintain HIPAA confidentiality and complete required training.
• Collaborate with remote teams and train new staff.

Conhecimentos

Fluent English

Microsoft Office

Presentation skills

Verbal communication

Independent work

Organizational skills

Attention to detail

Formação académica

Bachelor’s degree in related field

Associate’s degree + 4 years health-related experience

Major certification + 4 years health-related experience

High school diploma + 8 years health-related experience

Ferramentas

Defense Online Enrollment System

MHS Genesis

Descrição da oferta de emprego

Leidos is seeking a TRICARE Beneficiary Services Representative in Naples, Italy. In this essential role you will provide beneficiary education and enrollment services for the TRICARE Overseas Program under the Defense Health Agency, helping TRICARE-eligible beneficiaries access Care.

You will verify benefits and enrollments via DOES and MHS Genesis, implement PCM changes, offer guidance on TRICARE resources and claims, handle basic claims status, and conduct briefings.