TRICARE Beneficiary Services Representative FLOATER- Vicenza, Italy

Leidos LLC; Vicenza; In loco; EUR 32.000 - 42.000; Tempo pieno

Descrizione del lavoro

Leidos is seeking a TRICARE Beneficiary Services Representative (BSR) Floater based in Vicenza, Italy, to support active-duty service members and families across multiple sites. This role requires travel up to 75% and strong customer service skills to educate and enroll beneficiaries in the TRICARE program.

You will process enrollments, transfers, and PCM updates, advise on TRICARE resources and claims, and help maintain HIPAA-compliant records while collaborating with remote teammates.

Competenze

• 3+ years of customer service experience
• Fluent in English with strong written and oral communication
• Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook)
• Willing and able to travel 25-75% of the time
• Education qualifications as listed (degrees/certs) in related fields

Mansioni

• Travel 25-75% of the time for coverage across multiple sites
• Process enrollments, disenrollments, portability transfers via DOES and MHS Genesis
• Follow MTF PCM guidelines to update PCM changes
• Educate beneficiaries on TRICARE resources, enrollment, and claims
• Provide basic claims status updates and support
• Lead informational sessions for events and briefings
• Record daily activities and OHI information in systems
• Assess, escalate, and refer complex issues as needed
• Maintain HIPAA confidentiality and complete required trainings
• Collaborate with remote support and train new team members

Conoscenze

Customer service

English fluency

Communication skills

MS Office

Time management

Formazione

Bachelor’s degree in a related field

Associate’s degree + 4 years health-related experience

Major certification + 4 years health-related experience

High school diploma + 8 years health-related experience

Strumenti

DEERS

DOES

MHS Genesis

TRICARE systems

Descrizione del lavoro

Make a Difference – Join Our Leidos TRICARE Team based in Vicenza, Italy! Are you looking for a rewarding opportunity? Leidos is accepting application for a TRICARE Beneficiary Services Representative (BSR) FLOATER, an essential role in supporting active-duty military members and their families. This position offers the chance to make a real impact, develop new skills, and contribute to a mission that matters. This requisition is for future openings. Qualified applicants will be contacted and added to a pipeline for future vacancies.

SALARY: The annual salary for this specific position is $34,500 and the program is not able to negotiate that. As a BSR, you will provide key beneficiary education and enrollment services for the TRICARE Overseas Program (TOP) under the Defense Health Agency (DHA). Your work will help ensure that TRICARE-eligible beneficiaries receive the healthcare services and support they need.

What You’ll Do:

• Multi-site Coverage: Travel 25-75% of the time based on need for coverage. Floaters could potentially travel anywhere within the EA region to include Bahrain, Belgium, Germany, Italy, Spain, and the UK.
• Verify Benefits & Enrollment: Process enrollments, disenrollments, portability transfers, and more via systems like Defense Online Enrollment System (DOES) and MHS Genesis.
• Primary Care Manager (PCM) Changes: Follow Military Treatment Facility (MTF) guidelines to make individual and batch PCM updates.
• Education & Customer Service: Offer guidance on TRICARE resources, benefits, enrollment, and claims, assisting beneficiaries both in person and over the phone.
• Claims Assistance: Provide basic claims status updates and support.
• Conduct Briefings: Lead informational sessions for various events such as in/out processing, maternity, and pre-separation/retirement.
• Data Management: Collect and record daily activities and Other Health Insurance (OHI) info into applicable systems.
• Assess & Escalate Issues: Evaluate the level of assistance needed and refer or elevate complex issues as needed for proper resolution.
• Compliance & Confidentiality: Comply with all HIPAA regulations, maintain confidentiality and proper handling of Protected Health Information (PHI), and complete Leidos and other training courses on time.
• Collaborate & Support: Assist with remote support, train new team members, and other duties as assigned.

Basic Qualifications:

• Education: Bachelor’s degree in a related field OR; Associate’s degree in a related field PLUS 4 years of health-related experience OR; Major certification in a related field PLUS 4 years of health-related experience OR; High school diploma PLUS 8 years of health-related experience.
• U.S. Citizenship SOFA/Command-Sponsored status as a dependent of an Active-Duty Service Member, DoD employee, or U.S. Contractor supporting the DoD Must have a Missione Visa and Soggiorno permit Eligible to obtain and maintain ADP IT III clearance (Non-Sensitive Position, Tier 1)
• 3+ years of customer service experience
• Willing and able to travel to multiple sites 25-75% of the time
• Essential Skills: Fluent in English with strong written and oral communication
• Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook)
• Effective at delivering presentations
• Ability to tactfully communicate with others, both in person and on the phone
• Self‑starter, able to work independently and with minimal supervision
• Strong organizational, time management, and multitasking abilities
• High attention to detail

Preferred Qualifications:

• Familiarity with TRICARE Overseas Program, Defense Enrollment Eligibility Reporting System (DEERS), DOES, MHS Genesis
• Work background in the following areas: U.S. military healthcare delivery system or civilian managed care, Medical or clinical environment, MHS Genesis or civilian healthcare systems, medical claims

If you’re looking for comfort, keep scrolling.

At Leidos, we outthink, outbuild, and outpace the status quo — because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 — and moving faster than anyone else dares.

Original Posting:

For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

Pay Range:

Pay Range $31,850.00 - $57,575.00 The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

Leidos Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $17.2 billion for the fiscal year ended January 2, 2026. For more information, visit www.Leidos.com.

Pay and Benefits

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for the customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here.

Securing Your data Leidos will never ask you to provide payment-related information at any part of the application processing. And Leidos will communicate with you only through emails that are sent from a Leidos.com email address. If you receive an e‑mail purporting to be from Leidos that asks for payment-related information or any other personal information, please report the email to [e-mail].

Commitment and Diversity

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.