Contact Representative

Military Treatment Facilities under DHA; Vicenza; Presencial; EUR 43 000 - 53 000; Tempo integral

Resumo da oferta

The Military Treatment Facilities under DHA seeks a Contact Representative to assist TRICARE beneficiaries by explaining benefits and guiding enrollment. In this role, you will serve as a Beneficiary Counseling and Assistance Coordinator and Debt Collection Assistance Officer, providing essential support and advocacy to ensure access to health care programs.

Qualified candidates will have one year of specialized experience or graduate-level education in a relevant field, with a combination

Qualificações

• One year of specialized experience as a beneficiary advocate helping Health Care Program beneficiaries understand and obtain benefits.
• One and a half years of graduate level education in Business Administration, Hospital Administration or Management.
• A combination of education and experience may be used to qualify for this position as long as the total percentage meets 100%.

Responsabilidades

• Serve as a beneficiary advocate and advisor providing service and assistance to Health Care System beneficiaries in understanding and obtaining benefits via the TRICARE program.
• Provide counseling and assistance as a Beneficiary Counseling and Assistance Coordinator and Debt Collection Assistance Officer.

Conhecimentos

Beneficiary advocate

Advisor

Formação académica

Graduate level education in Business Administration

Graduate level education in Hospital Administration

Descrição da oferta de emprego

About the Position: Serves as a Contact Representative, a beneficiary advocate and advisor providing service and assistance to Military Health System beneficiaries in understanding and obtaining benefits via the TRICARE program. Serves as a Beneficiary Counseling and Assistance Coordinator and Debt Collection Assistance Officer. This is a Direct Hire Solicitation

Who May Apply: US Citizens

In order to qualify, you must meet the education and/or experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document.

Specialized Experience: One year of specialized experience which includes working as a beneficiary advocate and advisor providing
service and assistance to Health Care Program beneficiaries in understanding and obtaining benefits via the health insurance plan. This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GS-07).

OR

Education: One and a half years of graduate level education in a field which demonstrates the knowledge, skills, and abilities necessary to do the work of the position, such as Business Administration, Hospital Administration or Management.

OR

Combination of Education and Experience: A combination of education and experience may be used to qualify for this position as long as the computed percentage of the requirements is at least 100%. To compute the percentage of the requirements, divide your total months of experience by 12. Then divide your semester hours of education beyond two years (total semester hours minus 60) by 60. Add the two percentages.