TRICARE Beneficiary Services Representative - Aviano, Italy

Leidos; Aviano; In loco; EUR 27.000 - 49.000; Tempo pieno

Descrizione del lavoro

Leidos seeks a TRICARE Beneficiary Services Representative in Aviano, Italy to support military families through beneficiary education and enrollment in the TRICARE Overseas Program under the DHA. The role offers pathways to develop healthcare operations skills and contribute to a mission that matters.

Responsibilities include processing enrollments, PCM changes, claims support, and delivering benefits guidance both in person and over the phone.

Competenze

• Bachelor’s degree in a related field OR an Associate’s degree with 4 years health-related experience OR major certification with 4 years health-related experience OR high school diploma with 8 years health-related experience.
• U.S. Citizenship
• SOFA/Command‑Sponsored status (as a dependent of an Active‑Duty Service Member, DoD employee, or U.S. Contractor supporting the DoD)
• Missione Visa and Soggiorno permit
• Eligible to obtain and maintain ADP IT III clearance (Non‑Sensitive Position, Tier 1)
• 3+ years of customer service experience

Mansioni

• Verify Benefits & Enrollment using DOES and MHS Genesis.
• PCM changes: update per MTF guidelines.
• Education & Customer Service: guidance on TRICARE resources, enrollment, and claims.
• Claims assistance: provide basic status updates.
• Conduct briefings for events like in/out processing, maternity, pre‑separation/retirement.
• Data management: record daily activities and OHI info.
• Assess & escalate issues for proper resolution.
• Compliance & confidentiality: HIPAA, PHI; complete required training.
• Collaborate & support: remote help, train new team members.

Conoscenze

English proficiency

MS Office

Presentation skills

Communication

Independent work

Time management

Detail oriented

Customer service

Formazione

Bachelor's degree

Associate's degree + 4 years health-related experience

Major certification + 4 years health-related experience

High school diploma + 8 years health-related experience

Strumenti

DEERS

MHS Genesis

DOES

Descrizione del lavoro

Make a Difference – Join Our Leidos TRICARE Team in Aviano, Italy!

Are you looking for a rewarding opportunity? Leidos is accepting applications for a TRICARE Beneficiary Services Representative (BSR), an essential role in supporting active-duty military members and their families. This position offers the chance to make a real impact, develop new skills, and contribute to a mission that matters.

This requisition is for future openings. Qualified applicants will be contacted and added to a pipeline for future vacancies.

As a BSR, you will provide key beneficiary education and enrollment services for the TRICARE Overseas Program (TOP) under the Defense Health Agency (DHA). Your work will help ensure that TRICARE-eligible beneficiaries receive the healthcare services and support they need.

SALARY: The annual salary for this specific position is $32,000 and the program is not able to negotiate that.

What You’ll Do

• Verify Benefits & Enrollment: Process enrollments, disenrollments, portability transfers, and more via systems like Defense Online Enrollment System (DOES) and MHS Genesis.
• Primary Care Manager (PCM) Changes: Follow Military Treatment Facility (MTF) guidelines to make individual and batch PCM updates.
• Education & Customer Service: Offer guidance on TRICARE resources, benefits, enrollment, and claims, assisting beneficiaries both in person and over the phone.
• Claims Assistance: Provide basic claims status updates and support.
• Conduct Briefings: Lead informational sessions for various events such as in/out processing, maternity, and pre‑separation/retirement.
• Data Management: Collect and record daily activities and Other Health Insurance (OHI) info into applicable systems.
• Assess & Escalate Issues: Evaluate the level of assistance needed and refer or elevate complex issues as needed for proper resolution.
• Compliance & Confidentiality: Comply with all HIPAA regulations, maintain confidentiality and proper handling of Protected Health Information (PHI), and complete Leidos and other training courses on time.
• Collaborate & Support: Assist with remote support, train new team members, and other duties as assigned.

Basic Qualifications

• Education:
  • Bachelor’s degree in a related field OR;
  • Associate’s degree in a related field PLUS 4 years of health-related experience OR;
  • Major certification in a related field PLUS 4 years of health-related experience OR;
  • High school diploma PLUS 8 years of health-related experience.
• U.S. Citizenship
• SOFA/Command‑Sponsored status (as a dependent of an Active‑Duty Service Member, DoD employee, or U.S. Contractor supporting the DoD)
• Must have a Missione Visa and Soggiorno permit
• Eligible to obtain and maintain ADP IT III clearance (Non‑Sensitive Position, Tier 1)
• 3+ years of customer service experience

Essential Skills

• Fluent in English with strong written and oral communication
• Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook)
• Effective at delivering presentations
• Ability to tactfully communicate with others, both in person and on the phone
• Self‑starter, able to work independently and with minimal supervision
• Strong organizational, time management, and multitasking abilities
• High attention to detail

Preferred Qualifications

• Familiarity with TRICARE Overseas Program, Defense Enrollment Eligibility Reporting System (DEERS), DOES, and MHS Genesis
• Work background in the following areas:
  • U.S. military healthcare delivery system or civilian managed care
  • Medical or clinical environment
  • MHS Genesis or civilian healthcare systems, medical claims

If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo — because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 — and moving faster than anyone else dares.

Original Posting

For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

Pay Range

Pay Range $31,850.00 - $57,575.00

About Leidos

Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $16.7 billion for the fiscal year ended January 3, 2025. For more information, visit www.Leidos.com.

Pay And Benefits

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available at www.leidos.com/careers/pay-benefits.

Commitment to Non-Discrimination

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.