TRICARE Beneficiary Services Representative - Sigonella, Italy

Leidos; Catania; In loco; EUR 28.000; Tempo pieno

Descrizione del lavoro

Join a forward-thinking organization as a TRICARE Beneficiary Services Representative, where you will play a vital role in supporting military families. This position offers the opportunity to make a significant impact by providing essential education and enrollment services for the TRICARE Overseas Program. You will be responsible for processing enrollments, assisting beneficiaries with claims, and ensuring compliance with regulations. If you are passionate about customer service and have a keen attention to detail, this role is perfect for you. Be part of a mission that truly matters while developing your skills in a dynamic environment.

Competenze

• Education in a related field or equivalent experience required.
• 3+ years of customer service experience is essential.

Mansioni

• Provide beneficiary education and enrollment services for TRICARE.
• Assist with claims status updates and lead informational sessions.

Conoscenze

Customer Service

Communication Skills

Organizational Skills

Attention to Detail

Presentation Skills

Self-Starter

Formazione

Bachelor’s Degree

Associate’s Degree

High School Diploma

Strumenti

Microsoft Office

Defense Online Enrollment System (DOES)

MHS Genesis

Descrizione del lavoro

Make a Difference – Join Our Leidos TRICARE Team in Sigonella, Italy!

Are you looking for a rewarding opportunity? Leidos is accepting applications for a TRICARE Beneficiary Services Representative (BSR), an essential role in supporting active-duty military members and their families. This position offers the chance to make a real impact, develop new skills, and contribute to a mission that matters.

This requisition is for future openings. Qualified applicants will be contacted and added to a pipeline for future vacancies.

As a BSR, you will provide key beneficiary education and enrollment services for the TRICARE Overseas Program (TOP) under the Defense Health Agency (DHA). Your work will help ensure that TRICARE-eligible beneficiaries receive the healthcare services and support they need.

What You’ll Do:

• Verify Benefits & Enrollment: Process enrollments, disenrollments, portability transfers, and more via systems like Defense Online Enrollment System (DOES) and MHS Genesis.

• Primary Care Manager (PCM) Changes: Follow Military Treatment Facility (MTF) guidelines to make individual and batch PCM updates.

• Education & Customer Service: Offer guidance on TRICARE resources, benefits, enrollment, and claims, assisting beneficiaries both in person and over the phone.

• Claims Assistance: Provide basic claims status updates and support.

• Conduct Briefings: Lead informational sessions for various events such as in/out processing, maternity, and pre-separation/retirement.

• Data Management: Collect and record daily activities and Other Health Insurance (OHI) info into applicable systems.

• Assess & Escalate Issues: Evaluate the level of assistance needed and refer or escalate complex issues as needed for proper resolution.

• Compliance & Confidentiality: Comply with all HIPAA regulations, maintain confidentiality and proper handling of Protected Health Information (PHI), and complete Leidos and other training courses on time.

• Collaborate & Support: Assist with remote support, train new team members, and other duties as assigned.

Basic Qualifications:

• Education:

  • Bachelor’s degree in a related field OR;

  • Associate’s degree in a related field PLUS 4 years of specialized experience OR;

  • Major certification in a related field PLUS 4 years of specialized experience OR;

  • High school diploma PLUS 8 years of specialized experience.

• U.S. Citizenship

• SOFA/Command-Sponsored status (as a dependent of an Active-Duty Service Member, DoD employee, or U.S. Contractor supporting the DoD)

• Must have a Missione Visa and Soggiorno permit

• Eligible to obtain and maintain ADP IT III clearance (Non-Sensitive Position, Tier 1)

• 3+ years of customer service experience

Essential Skills:

• Fluent in English with strong written and oral communication

• Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook)

• Effective at delivering presentations

• Ability to tactfully communicate with others, both in person and on the phone

• Self-starter, able to work independently and with minimal supervision

• Strong organizational, time management, and multitasking abilities

• High attention to detail

Preferred Qualifications:

• Familiarity with TRICARE Overseas Program, Defense Enrollment Eligibility Reporting System (DEERS), DOES, and MHS Genesis

• Work background in the following areas:

  • U.S. military healthcare delivery system or civilian managed care

  • Medical or clinical environment

  • MHS Genesis or civilian healthcare systems, medical claims

SALARY: The annual salary for this specific position is $32,000 and the program is not able to negotiate that.