Travel Consultant

American Express Global Business Travel; Verona; On-site; EUR 26,000 - 38,000; Full time

Benefits offered by this job

Flexible benefits tailored to country

Travel perks

Learning & development access

Job summary

Amex GBT in Vicenza, Italy is seeking a travel support professional to create and manage travel arrangements for moderately complex accounts, ensuring reservations align with client preferences and standards.

You will act as a trusted advisor, offering informed recommendations to enhance traveler experience, and resolve moderately complex issues across multi-destination itineraries and fares. Strong English required; Italian a plus.

Qualifications

• 2+ years industry experience or strong customer service background.
• Experience in travel support roles preferred.
• English fluent – written and spoken; second language is a plus.

Responsibilities

• Create and complete travel arrangements (car, hotel, air, rail) for moderately complex accounts.
• Ensure reservations are built according to client standards and preferences.
• Act as a trusted advisor by offering informed recommendations to provide the best traveler experience.
• Resolves moderately complex problems with potentially non-standard and multi-destination itineraries, exchanges and complex fares.
• Assignments include both routine and non-routine work; may assist with department projects and implementations.

Skills

Customer service experience

Travel industry knowledge

Minimal supervision

Fluent English

Tools

GDS Sabre

MS Office

Job description

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

We are very proud of our 75+ year history serving U.S. military and government clients and are always looking for new talent to help us grow as a team. Our most valuable asset as a company is the quality of our colleagues. CWTSatoTravel is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We're here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

What You'll Do

• Creates and completes travel arrangements (car, hotel, air, rail) for moderately complex accounts
• Ensures reservations are built according to client standards and preferences
• Acts as a trusted advisor by offering informed and insightful recommendations which provide the best traveler experience in each situation
• Resolves moderately complex problems with potentially non-standard and multi destinations, ticket exchanges and complex fares
• Assignments include both routine and non-routine work
• May be required to assist with department related projects and implementations (clean-up, startup, closeout, etc.)

What We're Looking For

• 2+ years industry experience preferred or a strong customer service background
• Experience in travel support roles preferred
• English fluent – written and spoken
• 2nd language a plus
• Diligent to ensure high level of accuracy
• Basic MS Office
• Capable of working with minimal supervision
• Good travel industry knowledge
• Skilled in GDS – Sabre preferred

Location

Vicenza, Italy

The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.

• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.
• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
• Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
• We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
• And much more!

All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement.

What if I don’t meet every requirement?

If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;”