Train Operation Support Engineer

ALSTOM Gruppe; Milano; In loco; EUR 60.000 - 84.000; Tempo pieno

Descrizione del lavoro

ALSTOM Gruppe in Milano Fiorenza Depot seeks a Train Operation Support Engineer to provide real-time technical support to train drivers and operations teams during faults, monitor systems, and coordinate with control room for prompt recovery. You will analyze incidents, develop diagnostic algorithms with engineers, prepare detailed reports, and support maintenance activities.

The role requires engineering background, strong analytical skills, and ability to work under pressure in a rotating

Competenze

• Engineering degree or technical diploma with railway maintenance experience.
• Strong analytical skills and data-driven decision making.
• Excellent communication with diverse stakeholders.

Mansioni

• Provide real-time technical support to drivers and operations during faults.
• Define standard rules to analyze train diagnostics data.
• Collaborate with engineering to design diagnostic algorithms.
• Prepare detailed reports and documentation of maintenance activities.

Conoscenze

Real-time problem solving

Train diagnostic data analysis

Analytical thinking

Communication with stakeholders

Formazione

Engineering degree (Mechanical or Electrical)

Strumenti

Tableau

Power BI

Descrizione del lavoro

Job Title

Train Operation Support Engineer

Purpose of the Job

• Provide real‑time technical support to train drivers and operations teams during service faults.
• Coordinate with Alstom control room to monitor train systems remotely and respond promptly to operational anomalies.
• Coordinate with traffic control and fleet management to manage train availability and service recovery.
• Provide clear and accurate instructions or guidance based on established protocols and procedures.
• Troubleshoot and diagnose issues related to railway equipment, providing timely solutions and support to off‑site technical interventions.
• Prepare detailed reports and documentation of off‑site maintenance activities, including findings and recommendations.
• Analyze incidents and support post‑event investigations to determine technical causes.
• Collaborate with maintenance teams and contractors to support repairs and maintenance work.
• Participate in root‑cause analysis and contribute to continuous improvement initiatives.
• Conduct field inspections, special checks, and assessments of rolling stock.
• Review fleet failures, downtime reports and equipment histories to uncover reoccurring operation problems and utilize continuous improvement tools to implement solutions.

Responsibilities

• Participate in critical task‑force dedicated to troubleshooting when needed.
• Define standard rules to analyze train diagnostic data.
• Define standard sheet for troubleshooting during operational outage.
• Design diagnostic algorithms in collaboration with engineering team.

Organisational Reporting

• Fleet support center manager

Network & Links

• Fleet managers
• Depot managers
• Control room system engineers and data analyst
• Maintenance team leaders

Educational Requirements

• Technical diploma or degree in engineering (preferably Mechanical or Electrical) or proven experience in railway maintenance and operation.

Technical Knowledge / Experience

• Experience in train monitoring system development, validation or commissioning.
• Experience at system level in railway industries or large industrial plant (power, naval, etc.).
• Good knowledge of business analytics tools such as Tableau or Power BI.
• Strong analytical skills with attention to detail.
• Excellent problem‑solving abilities and capacity to work under pressure.
• Experience in customer service or technical support, preferably in a transportation or railway environment.
• Excellent communication and interpersonal skills to work effectively with various stakeholders.
• Familiarity with industry standards and safety regulations in railway operations.
• Data‑driven: makes objective decisions based on data/facts.

Job Location / Mobility Requirements

• Based in Milano Fiorenza Depot, operating on a 7‑day weekly shift basis and providing on‑call support through a rotating shift pattern.