Rail Operations Diagnostics and Support Engineer

ALSTOM Gruppe; Italia; On-site; EUR 55,000 - 85,000; Full time

Job summary

ALSTOM Gruppe in Milano Fiorenza Depot seeks a Train Operation Support Engineer to provide real-time technical support to train drivers and operations teams, coordinate with the control room to monitor systems remotely, and respond to operational anomalies. You will troubleshoot and diagnose issues, prepare detailed reports, and collaborate with maintenance teams for repairs.

Educational requirements include a technical engineering degree or proven railway experience.

Qualifications

• Experience with train monitoring systems and validation/commissioning.
• Strong analytical skills with attention to detail; able to work under pressure.
• Good knowledge of business analytics tools such as Tableau, PowerBI, and related data analysis platforms.

Responsibilities

• Participates in critical task-force dedicated to troubleshooting when needed.
• Defines standard rules to analyse train diagnostic data.
• Defines standard sheet for troubleshooting during operational outage.
• Design diagnostic algorithms in collaboration with engineering team.

Skills

Train Monitoring System knowledge

Tableau / PowerBI

Analytical skills

Communication skills

Customer service experience

Education

Technical Diploma or Degree in Engineering (Mechanical/Electrical)

Tools

SAP

Control room systems

Job description

ALSTOM Gruppe in Milano Fiorenza Depot seeks a Train Operation Support Engineer to provide real-time technical support to train drivers and operations teams, coordinate with the control room to monitor systems remotely, and respond to operational anomalies. You will troubleshoot and diagnose issues, prepare detailed reports, and collaborate with maintenance teams for repairs.

Educational requirements include a technical engineering degree or proven railway experience.