Tour Guide Leadership & Training Manager

Grand Circle Corporation; Italia; Remote; EUR 31,000 - 37,000; Full time

Benefits offered by this job

Incentive bonus

Merit increase

Growth opportunities

Travel certificate every 5th year

Worldwide travel deals

Job summary

Grand Circle Corporation seeks a Program Services Manager (Tour Guide Manager) to recruit, train, and lead a global team of tour guides. The role emphasizes developing comprehensive training plans, coaching staff, and coordinating live sessions both in-office and on the road, with a strong focus on ensuring high-quality traveler experiences.

The position offers 38K yearly gross salary, plus incentive bonuses, merit increases, and growth opportunities.

Qualifications

• Experience in corporate culture-driven hiring and training.
• Proven ability to lead, motivate and develop people.
• Strong prioritization and decision-making.
• Excellent communication and presentation skills.
• Ability to travel as required.

Responsibilities

• Recruit and train Tour Guides aligned with our Company Values.
• Build and maintain hiring and training plans to support all product needs.
• Lead Tour Guide meetings and training sessions both in-office and on the road.
• Create individualized training plans for new Tour Guides.
• Support, inspire, and coach the existing Tour Guide team to achieve excellence.
• Conduct live coaching via phone, Teams, and in person.
• Ride along on tours to assess and support on-the-ground performance.
• Assign Tour Guides based on performance and operational requirements.
• Address underperformance when necessary.
• Engage with travelers during tours.
• Provide 24/7 emergency support to Tour Guides.
• Manage administrative tasks while traveling and in the office.
• Review passenger feedback to inform coaching plans.
• Deliver weekly reports to Regional Leadership.

Skills

Hiring & training

People leadership

Public speaking

Coaching

Travel industry exp

Tools

MS Word

Excel

Job description

Grand Circle Corporation seeks a Program Services Manager (Tour Guide Manager) to recruit, train, and lead a global team of tour guides. The role emphasizes developing comprehensive training plans, coaching staff, and coordinating live sessions both in-office and on the road, with a strong focus on ensuring high-quality traveler experiences.

The position offers 38K yearly gross salary, plus incentive bonuses, merit increases, and growth opportunities.