Program Services Manager

Grand Circle Corporation; Lazio; On-site; EUR 34,000 - 42,000; Full time

Benefits offered by this job

Incentive bonus

Merit increase

Growth opportunities

Milestone bonus

Travel deals for tours

Referral bonus

Onsite training program

International team exposure

Job summary

Grand Circle Corporation is seeking a Program Services Manager (Tour Guide Manager) to recruit, train and lead a team of tour guides for international travel programs. You will build hiring and training plans, conduct live coaching, and support guides on and off tours to ensure exceptional traveler experiences.

The role requires strong leadership, bold public speaking, and comfort with travel. Onsite training and travel coordination are core elements of the position.

Qualifications

• Experience in corporate culture-driven hiring and training.
• Proven ability to lead, motivate, and develop people to achieve high-quality results.
• Strong prioritization and decision-making skills.
• Ability to conduct effective one-on-one communication using feedback models.
• Comfortable working in a fast-paced environment.
• Confident public speaking and presentation skills.
• Ability to travel as required.
• Travel industry experience preferred.

Responsibilities

• Recruit and train Tour Guides aligned with our Company Values.
• Build and maintain hiring and training plans to support all product needs.
• Lead Tour Guide meetings and training sessions both in-office and on the road.
• Create individualized training plans for new Tour Guides; support, inspire, and coach the existing Tour Guide team to achieve excellence.
• Conduct live coaching via phone, Teams, and in person.
• Ride along on tours to assess and support on-the-ground performance.
• Assign Tour Guides based on performance and operational requirements.
• Address underperformance when necessary.
• Engage with travelers during tours.
• Provide 24/7 emergency support to Tour Guides.
• Manage administrative tasks while traveling and in the office.
• Review passenger feedback to inform coaching plans.
• Deliver weekly reports to Regional Leadership.

Skills

Leadership & coaching

Public speaking

One-on-one feedback

Training & development

Time management

Travel readiness

Microsoft Word/Excel

Tools

Microsoft Word

Microsoft Excel

Job description

Grand Circle Corporation is dedicated to enriching the lives of our travelers, employees, and the communities where we live and work. As the leading U.S. direct marketer of international travel for Americans aged 50+, we've welcomed over one million travelers since 1958. We're now seeking a Program Services Manager (Tour Guide Manager) to join our team.

What We Offer

• 38K yearly gross salary
• Incentive bonus based on targeted results
• Merit increase based on performance
• Personal and Professional Growth opportunities, available upon request
• Milestone Bonus plus a travel certificate for every 5th anniversary of employment at GCC
• Travel Deals: Worldwide Grand Circle tour packages available at a discounted price
• Referral Bonus
• Full onsite training program
• Unique corporate culture
• Opportunity to work as part of an international team, with exposure to colleagues in worldwide offices
• All benefits are applicable at company discretion

Key Responsibilities

• Recruit and train Tour Guides aligned with our Company Values
• Build and maintain hiring and training plans to support all product needs
• Lead Tour Guide meetings and training sessions both in-office and on the road
• Create individualized training plans for new Tour GuidesSupport, inspire, and coach the existing Tour Guide team to achieve excellence
• Conduct live coaching via phone, Microsoft Teams, and in person
• Ride along on tours to assess and support on-the-ground performance
• Assign Tour Guides based on performance and operational requirements
• Address underperformance when necessary
• Engage with travelers during tours
• Provide 24/7 emergency support to Tour Guides
• Manage administrative tasks while traveling and in the office
• Review passenger feedback to inform coaching plans
• Deliver weekly reports to Regional Leadership

Key Requirements

• Experience in corporate culture-driven hiring and training
• Demonstrated ability to lead, motivate, and develop people to achieve high-quality results
• Strong prioritization and decision-making skills
• Ability to conduct effective one-on-one communication using feedback models
• Comfortable working in a fast-paced environment
• Confident public speaking and presentation skills
• Proficiency in Microsoft Word and Excel
• Ability to travel as required
• Travel industry experience preferred