Travel Programs Lead — Coach & Develop Tour Guides

Grand Circle Corporation; Roma; Ibrido; EUR 34.000 - 42.000; Tempo pieno

Vantaggi offerti da questo lavoro

Incentive Bonus

Merit Increase

Growth Opportunities

Milestone Bonus

Travel Discounts

Referral Bonus

Onsite Training

International Team

Discretionary Benefits

Descrizione del lavoro

Overseas Adventure Travel/Grand Circle Corporation in Rome seeks a Manager of Trip Leaders Team to lead, train, and develop a high-performing group of tour guides. You will design training plans, coordinate recruitment, and deliver coaching to ensure superior guest experiences.

The role requires strong public speaking, fluent English, and the ability to travel on short notice. You will collaborate with an international team and report to regional leadership, with a comprehensive onsite training

Competenze

• Experience in corporate culture-driven hiring and training.
• Demonstrated ability to lead, motivate, and develop people to achieve high-quality results.
• Strong prioritization and decision-making skills.
• Ability to conduct effective 1:1 communication using feedback models.
• Comfortable working in a fast-paced environment.
• Confident public speaking and presentation skills.
• Proficiency in Microsoft Word and Excel.
• Ability to travel as required.
• Travel industry experience preferred.

Mansioni

• Recruit and train Tour Guides aligned with our Company Values.
• Build and maintain hiring and training plans to support all products needs.
• Lead Tour Guide meetings and training sessions both in-office and on the road.
• Create individualized training plans for new Tour Guides.
• Support, inspire, and coach the existing Tour Guide team to achieve excellence.
• Conduct live coaching via phone, Microsoft Teams, and in person.
• Ride along on tours to assess and support on-the-ground performance.
• Assign Tour Guides based on performance and operational requirements.
• Address underperformance when necessary.
• Engage with travelers during tours.
• Provide 24/7 emergency support to Tour Guides.
• Manage administrative tasks while traveling and in the office.
• Review passenger feedback to inform coaching plans.
• Deliver weekly reports to Regional Leadership.

Conoscenze

Leadership

Training

Coaching

English communication

Relationship building

Microsoft Office

Time management

Strumenti

Microsoft Word

Microsoft Excel

Databases

Descrizione del lavoro

Overseas Adventure Travel/Grand Circle Corporation in Rome seeks a Manager of Trip Leaders Team to lead, train, and develop a high-performing group of tour guides. You will design training plans, coordinate recruitment, and deliver coaching to ensure superior guest experiences.

The role requires strong public speaking, fluent English, and the ability to travel on short notice. You will collaborate with an international team and report to regional leadership, with a comprehensive onsite training