Program Services Manager

GCC; Lazio; In loco; EUR 34.000 - 42.000; Tempo pieno

Vantaggi offerti da questo lavoro

€38,000 annual salary

Incentive bonus based on results

Merit increase based on performance

Travel deals worldwide

Referral bonus

Full training program onsite

International team exposure

Descrizione del lavoro

Overseas Adventure Travel/Grand Circle Corporation is seeking a Manager of Trip Leaders Team based in Rome. You will lead and develop a dynamic group of tour guides, design training programs, and coordinate travel schedules to ensure exceptional guest experiences.

The role requires strong leadership, coaching, and communication skills, plus the ability to travel on short notice and manage performance. This is an international team environment with opportunities for growth and competitive

Competenze

• Experience leading, training, and coaching teams in a fast-paced environment.
• Ability to build trust-based relationships and motivate staff.
• Strong written and verbal English communication skills.

Mansioni

• Recruit and train Tour Guides aligned with company values.
• Build and maintain hiring/training plans for all products.
• Lead Tour Guide meetings and sessions in-office and on the road.
• Create individualized training plans for new Tour Guides.
• Support and coach the Tour Guide team to achieve excellence.
• Conduct live coaching via phone, Teams, and in person.
• Ride along on tours to assess performance and provide support.
• Assign Tour Guides based on performance and needs.
• Address underperformance when necessary.
• Engage with travelers during tours and provide 24/7 emergency support.
• Manage administrative tasks while traveling and in the office.
• Review feedback to inform coaching plans.
• Deliver weekly reports to Regional Leadership.

Conoscenze

Leadership

Training

Coaching

Communication

Time management

Travel industry experience

Strumenti

Microsoft Word and Excel

Descrizione del lavoro

The job: Manager of Trip Leaders Team BASED IN ROME

The company: Overseas Adventure Travel/Grand Circle Corporation

What We’re Looking For:

• A strong, engaging leader who is adaptable, creative, organized, and self-driven
• Experience in training, coaching, and/or people management (travel industry experience is a plus)
• Excellent written and verbal English communication skills
• Proven ability to build trust-based relationships and motivate teams
• Solid administrative skills, including proficiency with databases and Microsoft Office
• Sound judgment with the ability to make tough decisions when needed
• Willingness to travel on short notice and work extended hours when required
• Dependability, integrity, strong work ethic, and effective time management

What We Offer:

• €38,000 annually
• Incentive Bonus based on targeted results
• Merit increase based on performance
• Personal and Professional Growth – Available on request
• Milestone Bonus + Travel certificate for every next 5th anniversary of employment at GCC
• Travel Deals – WORLDWIDE GC Tour packages available to @ discounted price
• Referral Bonus
• Full training program onsite
• Working as part of an international team (exposure to colleagues in worldwide offices).
• All benefits are applicable at company discretion

Key Responsibilities:

• Recruit and train Tour Guides aligned with our Company Values
• Build and maintain hiring and training plans to support all products needs
• Lead Tour Guide meetings and training sessions both in-office and on the road
• Create individualized training plans for new Tour Guides
• Support, inspire, and coach the existing Tour Guide team to achieve excellence
• Conduct live coaching via phone, Microsoft Teams, and in person
• Ride along on tours to assess and support on-the-ground performance
• Assign Tour Guides based on performance and operational requirements
• Address underperformance when necessary
• Engage with travelers during tours
• Provide 24/7 emergency support to Tour Guides
• Manage administrative tasks while traveling and in the office
• Review passenger feedback to inform coaching plans
• Deliver weekly reports to Regional Leadership

Key Requirements:

• Experience in corporate culture–driven hiring and training
• Demonstrated ability to lead, motivate, and develop people to achieve high‑quality results
• Strong prioritization and decision‑making skills
• Ability to conduct effective 1:1 communication using feedback models
• Comfortable working in a fast‑paced environment
• Confident public speaking and presentation skills
• Proficiency in Microsoft Word and Excel
• Ability to travel as required
• Travel industry experience preferred