Program Services Manager

Grand Circle Corporation; Italia; Remote; EUR 31,000 - 37,000; Full time

Benefits offered by this job

Incentive bonus

Merit increase

Growth opportunities

Travel certificate every 5th year

Worldwide travel deals

Job summary

Grand Circle Corporation seeks a Program Services Manager (Tour Guide Manager) to recruit, train, and lead a global team of tour guides. The role emphasizes developing comprehensive training plans, coaching staff, and coordinating live sessions both in-office and on the road, with a strong focus on ensuring high-quality traveler experiences.

The position offers 38K yearly gross salary, plus incentive bonuses, merit increases, and growth opportunities.

Qualifications

• Experience in corporate culture-driven hiring and training.
• Proven ability to lead, motivate and develop people.
• Strong prioritization and decision-making.
• Excellent communication and presentation skills.
• Ability to travel as required.

Responsibilities

• Recruit and train Tour Guides aligned with our Company Values.
• Build and maintain hiring and training plans to support all product needs.
• Lead Tour Guide meetings and training sessions both in-office and on the road.
• Create individualized training plans for new Tour Guides.
• Support, inspire, and coach the existing Tour Guide team to achieve excellence.
• Conduct live coaching via phone, Teams, and in person.
• Ride along on tours to assess and support on-the-ground performance.
• Assign Tour Guides based on performance and operational requirements.
• Address underperformance when necessary.
• Engage with travelers during tours.
• Provide 24/7 emergency support to Tour Guides.
• Manage administrative tasks while traveling and in the office.
• Review passenger feedback to inform coaching plans.
• Deliver weekly reports to Regional Leadership.

Skills

Hiring & training

People leadership

Public speaking

Coaching

Travel industry exp

Tools

MS Word

Excel

Job description

Grand Circle Corporation is dedicated to enriching the lives of our travelers, employees, and the communities where we live and work. As the leading U.S. direct marketer of international travel for Americans aged 50+, we've welcomed over one million travelers since 1958. We're now seeking a Program Services Manager (Tour Guide Manager) to join our team.

What We Offer

• 38K yearly gross salary
• Incentive bonus based on targeted results
• Merit increase based on performance
• Personal and Professional Growth opportunities, available upon request
• Milestone Bonus plus a travel certificate for every 5th anniversary of employment at GCC
• Travel Deals: Worldwide Grand Circle tour packages available at a discounted price
• Referral Bonus
• Full onsite training program
• Opportunity to work as part of an international team, with exposure to colleagues in worldwide offices
• All benefits are applicable at company discretion

Key Responsibilities

• Recruit and train Tour Guides aligned with our Company Values
• Build and maintain hiring and training plans to support all product needs
• Lead Tour Guide meetings and training sessions both in-office and on the road
• Create individualized training plans for new Tour Guides
• Support, inspire, and coach the existing Tour Guide team to achieve excellence
• Conduct live coaching via phone, Microsoft Teams, and in person
• Ride along on tours to assess and support on-the-ground performance
• Assign Tour Guides based on performance and operational requirements
• Address underperformance when necessary
• Engage with travelers during tours
• Provide 24/7 emergency support to Tour Guides
• Manage administrative tasks while traveling and in the office
• Review passenger feedback to inform coaching plans
• Deliver weekly reports to Regional Leadership

Key Requirements

• Experience in corporate culture-driven hiring and training
• Demonstrated ability to lead, motivate, and develop people to achieve high-quality results
• Strong prioritization and decision-making skills
• Ability to conduct effective one-on-one communication using feedback models
• Comfortable working in a fast-paced environment
• Confident public speaking and presentation skills
• Proficiency in Microsoft Word and Excel
• Ability to travel as required
• Travel industry experience preferred

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