Temp Customer Service Technician – Orders & Billing

Kedrion Biopharma GmbH; Italia; In loco; EUR 28.000 - 35.000; Tempo pieno

Descrizione del lavoro

Kedrion is seeking a Temporary Customer Service Technician at Castelvecchio P.li, Italy, under a 12-month fixed-term contract. You will handle order taking, processing, billing, and after-sales steps to ensure accurate and timely customer service operations.

Key duties include processing sales orders, preparing shipment documentation, and maintaining clear communication with customers to resolve requests and complaints, while monitoring credit and solvency as needed.

Competenze

• Education: high school diploma or equivalent.
• Skills: good communication and ability to work in a team.
• Language: good knowledge of English.
• Computer use: basic knowledge of Windows and Office programs.

Mansioni

• Execute regular customer service activities, from order taking, to order processing, billing and monitoring of after-sales steps, to ensure customer service operations are performed accurately and timely.
• Receive and process sales orders from customers, taking care of all process steps and ensuring the quality of data and information provided
• Collect, process, and assemble the necessary documentation for shipments, ensuring compliance with regulations and standards
• Maintain communication with customers, providing all the information necessary for the reception of shipments and dealing with requests and complaints
• Monitor the solvency of customers, tracking invoice payments, timeliness, credit lines and exposure, informing the direct supervisor in case of risk of insolvency

Conoscenze

Communication skills

Teamwork

English language proficiency

Formazione

High school diploma or equivalent

Strumenti

Windows

Office programs

Descrizione del lavoro

Kedrion is seeking a Temporary Customer Service Technician at Castelvecchio P.li, Italy, under a 12-month fixed-term contract. You will handle order taking, processing, billing, and after-sales steps to ensure accurate and timely customer service operations.

Key duties include processing sales orders, preparing shipment documentation, and maintaining clear communication with customers to resolve requests and complaints, while monitoring credit and solvency as needed.