Customer Order Specialist (12-Month Contract)

Axis Communications; Genova; Ibrido; EUR 28.000 - 36.000; Tempo pieno

Vantaggi offerti da questo lavoro

Annual Bonus Plan

Hybrid working flexibility

Descrizione del lavoro

Aliaxis is hiring a Customer Service Operator on a 1-year fixed-term contract at its Casella (GE) site in Italy. You will manage customer interactions and coordinate the order fulfillment process for the domestic market, collaborating with Supply Chain, Logistics, Warehouse, Sales and Finance to ensure accurate information and timely deliveries.

You will contribute to continuous improvement, maintain ERP data, monitor orders, and drive a high-quality customer experience in a fast-paced

Competenze

• Previous experience in Customer Service, Order Management, or a similar role.
• Strong customer-centric mindset and solution-oriented approach.
• Experience with ERP systems (SAP SD or Microsoft Dynamics AX preferred).
• Excellent organizational skills and attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.

Mansioni

• Act as the first point of contact for customers, managing inquiries related to orders, deliveries, product availability, inventory, and backorders.
• Manage customer orders from receipt through delivery, ensuring accuracy and timely fulfillment.
• Coordinate with Planning, Transport, Warehouse, and Sales teams to ensure an excellent customer experience.
• Maintain accurate customer and order data within ERP systems.
• Monitor order status and proactively communicate updates to customers and stakeholders.
• Handle customer complaints, returns, and issue resolution in line with procedures.
• Prepare and analyze reports to support service performance and KPI tracking.
• Identify trends, risks, and opportunities for process improvement.
• Collaborate with cross-functional teams across Supply Chain, Sales, Finance, Transport Management, and Warehouse Operations.

Conoscenze

Customer service

Order management

ERP systems

Communication skills

Multitasking

Italian language

English language

Strumenti

SAP SD

Microsoft Dynamics AX

Descrizione del lavoro

Aliaxis is hiring a Customer Service Operator on a 1-year fixed-term contract at its Casella (GE) site in Italy. You will manage customer interactions and coordinate the order fulfillment process for the domestic market, collaborating with Supply Chain, Logistics, Warehouse, Sales and Finance to ensure accurate information and timely deliveries.

You will contribute to continuous improvement, maintain ERP data, monitor orders, and drive a high-quality customer experience in a fast-paced