Remote Customer Service & Order Coordinator (12-Month)

Westlake Chemical Corporation

Milano

In loco

EUR 28.000 - 33.000

Tempo pieno

14 giorni+

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Descrizione del lavoro

Westlake Epoxy is seeking a remote Customer Service Representative to support our sales team in managing customer relationships and the end-to-end order process in a dynamic, international environment. This is a temporary 12-month position.

You will act as the primary contact for order-related activities, coordinate with plants, and collaborate with Finance to ensure accurate invoicing and high customer satisfaction. Fluency in Italian and English is required; German knowledge is preferred.

Competenze

Bachelor’s degree or an equivalent combination of education and experience in an administrative/commercial field.
Excellent written and verbal communication; customer focus in an international, multicultural environment.
Strong organizational skills, flexibility, and a problem-solving mindset.
Proficiency with Microsoft Excel and Word; experience with SAP is a plus.
Fluency in Italian and English; knowledge of German is preferred.

Mansioni

Manage the entire order process as the primary point of contact for customer order-related activities
Build and maintain professional relationships with customers through multiple communication channels (phone, email, digital systems)
Enter new orders, handle changes and cancellations, coordinate with plants to ensure on-time shipments, and resolve any issues
Collaborate with Finance and other departments to ensure correct invoicing, compliance with customer-specific requirements and high customer satisfaction
Update and maintain accurate customer master data and provide backup support to other Customer Service colleagues when needed