Temporary Customer Service Technician_ Categorie Protetta

Kedrion Biopharma; Castelvecchio; In loco; EUR 28.000 - 35.000; Tempo pieno

Descrizione del lavoro

Kedrion Biopharma in Italy is seeking a customer service professional to manage orders, billing and after-sales activities, ensuring accurate data and timely operations.

You will process orders, assemble shipment documents, maintain clear communication with customers, monitor payments and handle inquiries and complaints under a 12-month fixed-term contract.

Competenze

• High school diploma or equivalent is required.
• Good communication skills and ability to work in a team.
• Good knowledge of English.
• Basic knowledge of Windows and Office programs.

Mansioni

• Receive and process sales orders from customers, taking care of all process steps and ensuring the quality of data and information provided.
• Collect, process, and assemble the necessary documentation for shipments, ensuring compliance with regulations and standards.
• Maintain communication with customers, providing all the information necessary for the reception of shipments and dealing with requests and complaints.

Conoscenze

Communication

Teamwork

English language

Formazione

High school diploma or equivalent

Strumenti

Windows

Office

Descrizione del lavoro

At Kedrion, we believe that innovation and care must go hand in hand. Our mission is to enhance lives through our dedicated work in the field of rare and ultra-rare diseases.

As a global leader with a passionate team of 5,700 employees, we collect and fractionate plasma to produce and distribute 38 vital medicines worldwide, establishing ourselves as the fifth largest player in the plasma-derived products sector.

Job Summary

Execute regular customer service activities, from order taking, to order processing, billing and monitoring of after-sales steps, to ensure customer service operations are performed accurately and timely.

What You'll Do

• Receive and process sales orders from customers, taking care of all process steps and ensuring the quality of data and information provided
• Collect, process, and assemble the necessary documentation for shipments, ensuring compliance with regulations and standards
• Maintain communication with customers, providing all the information necessary for the reception of shipments and dealing with requests and complaints

Monitor the solvency of customers, tracking invoice payments, timeliness, credit lines and exposure, informing the direct supervisor in case of risk of insolvency.

Qualifications And Need-to-know

• Education: high school diploma or equivalent
• Skills: good communication and ability to work in a team
• Language: good knowledge of English
• Computer use: basic knowledge of Windows and Office programs.

Fixed-term contract for 12 months

CCNL: Chemical and Pharmaceutical Industry

The minimum annual gross salary for this role is 31.510€

The overall compensation package will also include the additional elements provided for under the applied collective bargaining agreement and any relevant company-level agreements.

Any variable compensation components and benefits, in line with company policies, will be communicated at a later stage of the recruitment process.

The Company may offer an annual gross salary different from the amount indicated in this job posting, based on the candidate's professional experience, technical expertise, and skills. Any such change will be justified on the basis of the objective factors identified during the recruitment process. These may include, but are not limited to, significantly higher or lower levels of professional experience compared to the target profile, additional specialized skills, the scope and complexity of the final role configuration and the outcomes of the selection assessments. Other objective and clearly identified factors may also be considered.

Any such adjustment will be appropriately documented in accordance with internal procedures.

This announcement is addressed to applicants of both sexes (L. 903/77 - D.Lgs n. 198/2006) and also to those belonging to Protected Categories (L.68/99).