Technical/Trainning/Warranty Manager

GWM Italia; Milano; In loco; EUR 60.000 - 90.000; Tempo pieno

Descrizione del lavoro

GWM Italia in Milano seeks a leader to build and run the technical/training/warranty function, reporting to the head of aftersales & spare-parts. You will construct and manage the related processes and KPI framework across service stations and dealers.

The role requires experience in OEM or distributor positions within the European market and fluency in English and Italian. A strategic champion for quality and training will drive improvements.

Competenze

• Experience leading technical/training/warranty teams in the automotive sector.
• Proven ability to implement warranty and quality processes in Europe.
• Strong communication in English and Italian across stakeholders.

Mansioni

• Build and run the technical management, training, warranty functions and team.
• Set up KPI for technical quality and service stations.
• Develop and implement training plans and training classes.
• Oversee warranty planning for service stations and dealers.
• Provide ongoing technical support and quality system improvements.
• Manage related tasks for the department.

Conoscenze

Technical management

Team leadership

Warranty systems

Training programs

Customer support

Strumenti

CRM systems

Quality systems

Descrizione del lavoro

GWM (Great Wall Motor) is a global intelligent technology company with fully integrated capabilities across design, R&D, manufacturing, sales and service. Product portfolio includes GWM HAVAL, GWM WEY, GWM TANK, GWM ORA, GWM POER, and GWM SOUO, covering SUVs, pickups, new energy vehicles, motorcycles, heavy-duty trucks, and luxury off-road vehicles for diverse mobility needs.

About the Role

Build and run the technical/training/warranty function and team of the company, report to the head of aftersales&spare-parts department.

Responsibilities

• Responsible for the construction of technical management/training/warranty and claim process and team building;
• Responsible for technical support and quality system and warranty system construction;
• Responsible for the formulation of KPI of technical quality team and service stations;
• Responsible for the implementation of technical quality business plan;
• Responsible for the formulation and implementation of training plans;
• Responsible for setting up the training classes;
• Responsible for KPI development of warranty team;
• Responsible for warranty business planning and warranty management of service stations and dealers;
• Undertake related tasks of the department;

Qualifications

• Fluent English and Italian.
• Experience in the OEM or distributor same position in European market mainstream vehicle brands.