Warranty Specialist

Hiab; Italia; Hybrid; EUR 42,000 - 64,000; Full time

Benefits offered by this job

Hybrid work model

Global exposure

Job summary

Hiab is seeking a Warranty Specialist for our Heavy and Super Heavy crane range, located in Spain or Italy with a hybrid work option. You will deepen your technical product expertise while managing claims and working with Quality, Technical Support and Suppliers across global markets.

You will ensure claims are processed in line with Global Warranty Processes, analyze data for root-cause improvements, and support cross-functional initiatives across international markets.

Qualifications

• Background in Quality Engineering, Technical Support, Warranty Handling, or hands-on factory/service experience with heavy machinery.
• Strong understanding of mechanical and hydraulic product architecture.
• Proficiency with ERP and warranty systems; ability to solve problems methodically.

Responsibilities

• Assess and process warranty claims for Heavy and Super Heavy cranes per global policies.
• Coordinate with Quality, Technical Support, and Sourcing to resolve claims quickly.
• Analyze claims data to identify recurring issues and support root-cause improvements.
• Track and escalate high-value or overdue claims to protect business interests.
• Support parts return logistics, supplier recovery actions, and service letter execution.
• Provide warranty guidance and training to users; participate in Lean projects.

Skills

Quality Engineering

Technical Support

Warranty Handling

Customer focus

ERP familiarity

Tools

ERP systems

Warranty systems

Data analytics tools

Job description

Hiab is the pioneer in smart and sustainable on road load handling solutions. We believe in more than just work — we believe in making a difference for our customers to building a better tomorrow.

Your mission

Would you like to bridge the gap between Quality Engineering, Technical Support, and Supplier Relations in this dynamic hybrid role? As a Warranty Specialist for our Heavy and Super Heavy crane range, you will deepen your technical product expertise while managing critical claims and collaborating cross-functionally across global markets.

The Warranty Specialist plays a pivotal role in ensuring accurate, timely, and efficient handling of warranty claims in accordance with Global Warranty Processes. In this role you will safeguard product quality, support effective supplier recovery, and serve as a vital link between field performance and internal engineering teams.

This position is open for candidates located in Zaragoza, Spain or Minerbio, Italy with the possibility for hybrid working model (one day per week working from home).

Key responsibilities

• - Assess, process, and execute warranty claims for Heavy and Super Heavy cranes in full compliance with global policies, authorization levels, and standard operating procedures
• - Quality, Technical Support, and Sourcing functions to drive timely claim resolutions
• - Monitor claims data and warranty costs to spot recurring technical issues, providing structured feedback to quality teams to support root-cause improvements
• - Track, investigate, and follow up on complex, high-value, or overdue claims, escalating critical cases when necessary to protect business interests
• - Support parts return logistics, supplier recovery actions, and Service Letter execution
• - Provide operational warranty guidance and training to system users while participating in continuous improvement initiatives and Lean projects.

What we are looking for

• - Background in Quality Engineering, Technical Support, Warranty Handling, or hands-on factory floor/service experience with heavy machinery
• - Strong practical understanding of mechanical and hydraulic product architecture (knowing how heavy equipment operates and fails in the field)
• - High digital literacy with the ability to quickly master ERP and warranty systems; familiarity with structured problem-solving
• - Proactive mindset with a strong customer focus and the ability to work independently in a multi-cultural environment
• - Full professional proficiency in written and spoken English; knowledge of Spanish or Italian is a distinct advantage.

What we offer

As a part of our Employees First culture, we offer opportunities to grow within a dynamic environment that values flexibility and your well-being. We strive to make things easier, empower you to succeed, and strive for excellence in a positive and inclusive environment.

Our benefits include

• - 25 Days Paid Leave: 22 vacation days + 3 personal days
• - Hybrid Work Flexibility: 1 day per week remote work
• - 15 Salary Payments: Total annual compensation paid across 15 installments
• - Guaranteed Pay Increases: Regular statutory raises per the Collective Labor Agreement
• - Free Commuter Service: Company bus transportation provided
• - Balanced Work Schedule: 218 working days per year

We Are Hiab
Hiab (Nasdaq Helsinki: HIAB) is a leading provider of smart and sustainable on road load-handling solutions, committed to delivering the best customer experience every day with the most engaged people and partners. As the industry pioneer, Hiab continues to make on road load-handling smarter, safer and more sustainable to build a better tomorrow.

www.hiabgroup.com