Technical Support Mechanical Expert - Tunnel

SIDEL; Verona; On-site; EUR 50,000 - 65,000; Full time

Job summary

Sidel in Verona, Italy, is seeking a Technical Support Mechanical Expert to ensure Tunnel equipment performance across line configurations. You will liaise with cross-functional teams and support bottlewashers, pasteurizers, crate washers, coolers and warmers, enabling reliable operation.

Based in Verona, you will join the Product Support Back Office and report to the Technical Support Manager. You’ll troubleshoot issues, perform RCA, support FAT, installation, start-up, validation and on-site

Qualifications

• A degree in Mechanical Engineering and/or a technical qualification.
• At least three years' experience in technical assistance, field work or engineering on tunnel or process machines.

Responsibilities

• Troubleshoot Tunnel and associated trade equipment, investigating issues and carrying out root-cause analysis (RCA) to support recovery and corrective actions.
• Develop and maintain practical field methods for installation, qualification, technical analysis, repair and maintenance; support the application of retrofits where needed.
• Support factory acceptance testing (FAT), installation, start-up, validation, commissioning and service for L3/L4 equipment, including prototype qualification in the workshop.
• Work with Regional Product Support and other relevant teams on technical issues, product modifications and variants, including on-site qualification.
• Share clear technical reports and insights to strengthen expertise, analysis and communication across teams.

Skills

Troubleshooting

Field work

Technical reporting

Customer focus

Education

Mechanical Engineering degree

Job description

Technical Support Mechanical Expert - Tunnel

Your opportunity

Be the bridge-builder who turns complex technical challenges into reliable equipment performance. At Sidel, your expertise will help keep Tunnel solutions running and support improvements that strengthen customer operations.Based in Verona, you’ll join the Product Support Back Office Team and report to the Technical Support Manager. You’ll provide mechanical support across Tunnel equipment—including bottlewashers, pasteurizers, crate washers, coolers and warmers—in complete-line and standalone configurations, working with colleagues across functions and supporting teams internationally. The role also contributes to product modifications and variants, helping connect field experience with product development.

Your Mission

• Troubleshoot Tunnel and associated trade equipment, investigating issues and carrying out root-cause analysis (RCA) to support recovery and corrective actions.
• Develop and maintain practical field methods for installation, qualification, technical analysis, repair and maintenance; support the application of retrofits where needed.
• Support factory acceptance testing (FAT), installation, start-up, validation, commissioning and service for L3/L4 equipment, including prototype qualification in the workshop.
• Work with Regional Product Support and other relevant teams on technical issues, product modifications and variants, including on-site qualification.
• Share clear technical reports and insights to strengthen expertise, analysis and communication across teams.

Your Profile

• A degree in Mechanical Engineering and/or a technical professional qualification, with at least three years’ relevant experience in technical assistance, field work or engineering on tunnel or process machines.
• Knowledge of bottlewashers and pasteurizers; experience assembling and testing complex machinery is an advantage.
• A customer-oriented, proactive and organized approach, with sound troubleshooting skills and the ability to work autonomously.
• Strong written and verbal communication and reporting skills; fluent English is essential. French or Spanish is an advantage, as is a good level of Italian.
• Willingness to travel internationally up to 75% of the time, in accordance with Sidel safety rules. We welcome applicants with varied experiences who are ready to keep learning and build strong technical connections.