Technical Support Mechanical Expert - Tunnel

Sidel; Veneto; On-site; EUR 45,000 - 65,000; Full time

Job summary

Sidel in Verona seeks an experienced Mechanical Engineer for field support of Tunnel equipment, including bottlewashers, pasteurizers, crate washers, coolers and warmers. You will troubleshoot issues, perform RCAs, and support installations, FATs and site qualifications with a focus on reliability and performance.

The role covers on-site and workshop activities, collaboration with regional teams, and driving improvements through field data.

Qualifications

• Degree or technical qualification with at least three years' experience in technical assistance, field work or engineering on tunnel or process machines.
• Knowledge of bottlewashers and pasteurizers; experience assembling and testing complex machinery.
• Customer-oriented, proactive and organized; strong troubleshooting and autonomous work.

Responsibilities

• Troubleshoot Tunnel and related equipment; conduct root-cause analysis to support recovery and corrective actions.
• Develop and maintain field methods for installation, qualification, technical analysis, repair and maintenance; support retrofits where needed.
• Support FAT, installation, start-up, validation, commissioning and service for L3/L4 equipment, including prototype qualification.
• Collaborate with Regional Product Support and other teams on technical issues, product modifications and variants, including on-site qualification.
• Share clear technical reports and insights to strengthen expertise and cross-team communication.

Skills

Troubleshooting

Root cause analysis

Field service

Education

Degree in Mechanical Engineering

Tools

Bottlewashers

Pasteurizers

Job description

Contract Type

Permanent

Country

ITALY

Location

Verona

Your opportunity

Be the bridge-builder who turns complex technical challenges into reliable equipment performance. At Sidel, your expertise will help keep Tunnel solutions running and support improvements that strengthen customer operations. Based in Verona, you’ll join the Product Support Back Office Team and report to the Technical Support Manager. You’ll provide mechanical support across Tunnel equipment—including bottlewashers, pasteurizers, crate washers, coolers and warmers—in complete-line and standalone configurations, working with colleagues across functions and supporting teams internationally. The role also contributes to product modifications and variants, helping connect field experience with product development.

Your Mission

• Troubleshoot Tunnel and associated trade equipment, investigating issues and carrying out root-cause analysis (RCA) to support recovery and corrective actions.
• Develop and maintain practical field methods for installation, qualification, technical analysis, repair and maintenance; support the application of retrofits where needed.
• Support factory acceptance testing (FAT), installation, start-up, validation, commissioning and service for L3/L4 equipment, including prototype qualification in the workshop.
• Work with Regional Product Support and other relevant teams on technical issues, product modifications and variants, including on-site qualification.
• Share clear technical reports and insights to strengthen expertise, analysis and communication across teams.

Your Profile

• A degree in Mechanical Engineering and/or a technical professional qualification, with at least three years' relevant experience in technical assistance, field work or engineering on tunnel or process machines.
• Knowledge of bottlewashers and pasteurizers; experience assembling and testing complex machinery is an advantage.
• A customer-oriented, proactive and organized approach, with sound troubleshooting skills and the ability to work autonomously.
• Strong written and verbal communication and reporting skills; fluent English is essential. French or Spanish is an advantage, as is a good level of Italian.
• Willingness to travel internationally up to 75% of the time, in accordance with Sidel safety rules. We welcome applicants with varied experiences who are ready to keep learning and build strong technical connections.