Technical Support Engineer | SAJ Electric | Italy (Remote)

SAJ Electric; Italia; In loco; EUR 42.000 - 60.000; Tempo pieno

Descrizione del lavoro

SAJ Electric is seeking a proactive Technical Support Engineer to join our team in Italy. You will provide pre-sales and after-sales technical support for solar energy storage solutions, inverter systems, and related technologies.

You will work closely with Sales, Product and R&D, travel within Italy and occasionally Europe, and translate technical materials for the Italian market.

Competenze

• Bachelor's degree or above in Electrical Engineering, Electronics, Renewable Energy, Automation.
• Experience in solar PV, inverter, battery energy storage or renewable energy systems.
• Strong troubleshooting and problem-solving skills.
• Willingness to travel within Italy and Europe.
• Fluent Italian and good English skills (Chinese preferred).

Mansioni

• Provide pre-sales technical support to Sales Managers, distributors, installers, EPCs and key customers, including product selection, system configuration and technical solutions.
• Deliver after-sales technical support, troubleshooting installation, commissioning, communication, software and product-related issues.
• Build and maintain strong technical relationships with key customers through regular meetings, visits and project support.
• Support new product launches, technical training, webinars, workshops and customer events in the Italian market.
• Collect and communicate customer requirements, market feedback and recurring technical issues to Product and R&D teams.
• Support local product testing and validation, including firmware, software, compatibility and system integration testing.
• Maintain and localise technical documentation such as manuals, FAQs, troubleshooting guides and training materials.
• Work closely with Sales, Product, Service and R&D teams to ensure timely resolution of customer and product issues.

Conoscenze

Electrical Engineering

Electronics

Renewable Energy

Automation

Formazione

Bachelor's degree in Electrical Engineering or related field

Descrizione del lavoro

SAJ is a global manufacturer and innovator of smart energy storage solutions. Since its founding in 2005, the company has also offered advanced products in power generation and industrial automation. Guided by the principle "technology-driven and service-oriented," SAJ covers the entire value chain from research and development (R&D) and production to operation and service. Driven by a successful localization strategy and a presence in over 80 countries, the company pursues the clear goal of becoming the world's leading brand in the industry and actively shaping a green future through safe and reliable technologies.

Tasks

Key Responsibilities

• Provide pre-sales technical support to Sales Managers, distributors, installers, EPCs and key customers, including product selection, system configuration and technical solutions.
• Deliver after-sales technical support, troubleshooting installation, commissioning, communication, software and product-related issues.
• Build and maintain strong technical relationships with key customers through regular meetings, visits and project support.
• Support new product launches, technical training, webinars, workshops and customer events in the Italian market.
• Collect and communicate customer requirements, market feedback and recurring technical issues to Product and R&D teams.
• Support local product testing and validation, including firmware, software, compatibility and system integration testing.
• Maintain and localise technical documentation such as manuals, FAQs, troubleshooting guides and training materials.
• Work closely with Sales, Product, Service and R&D teams to ensure timely resolution of customer and product issues.

Requirements

• Bachelor's degree or above in Electrical Engineering, Electronics, Renewable Energy, Automation or a related technical field.
• Relevant experience in solar PV, inverter, battery energy storage or renewable energy systems is highly preferred.
• Good understanding of PV systems, inverters, batteries, electrical systems and system commissioning.
• Previous experience in technical support, field service, application engineering or pre-sales engineering is preferred.
• Strong troubleshooting and problem-solving skills.
• Comfortable communicating directly with installers, distributors, EPCs and professional customers.
• Strong customer-service mindset and ability to manage technical issues independently.
• Good communication and cross-functional collaboration skills.
• Willingness to travel within Italy and occasionally within Europe.
• Fluent Italian and good English skills are required. Chinese is preferred.