Technical Service Specialist - Lombardia

Abbott; Roma; On-site; EUR 41,000 - 56,000; Full time

Job summary

Abbott is seeking a Technical Service Specialist in Italy to perform planned maintenance, hardware and software upgrades, and provide first line service. You will support installations and deinstallations, ensuring customer satisfaction across district labs.

The role requires a bachelor-level technical degree and 2–3 years of relevant experience, with strong communication and problem-solving skills. Employment is full-time and based in Rome with CCNL guidelines.

Qualifications

• Bachelor degree or equivalent experience is required.
• Degree as Mechanical/Electrical/Biomedical/Biotechnology/Clinical Engineer.

Responsibilities

• Provides first line service to Abbott Ambassadors (service interventions requiring less than 4 hours labor time)
• Schedules and perform planned maintenance (PM) activities
• Assists with instrument installations and deinstallations

Skills

Communication skills

Analytical tools

Education

Bachelor degree

Biomedical/Clinical Engineer degree

Tools

Analytical software

Job description

Abbott is a global leader in in vitro diagnostics and offers a broad range of innovative instrument systems and tests for hospitals, reference labs, blood banks and clinics. Our products offer automation, convenience, cost-effectiveness and flexibility. Abbott has helped transform the practice of medical diagnosis from an art to a science, helping to create the modern diagnostics industry through the company's commitment to improving patient care and lowering overall costs.

Primary Objective Of The Position

Technical Service Specialist is responsible for performing planned maintenance activities, hardware and software upgrades (TSBs) and for back up first line level one service and assisting with installations and deinstallations.

Major accountabilities

• Provides first line service to Abbott Ambassadors (service interventions requiring less than 4 hours labor time)
• Schedules and perform planned maintenance (PM) activities
• Assists with instrument installations and deinstallations

Success in this role is measured by customer satisfaction score (NPS), service key performance indicators achievement and economic growth and profitability per district.

Educational background

• Bachelor degree or equivalent experience is required
• Degree as Mechanical/Electrical/Biomedical/Biotechnology/Clinical Engineer.

Requirements / Work Experience

• 2/3 Years experience in a similar position
• Successful engagement with customers, specifically lab staff
• Technical expert for product line responsibility
• Strong communication skills
• Ability to identify and drive resolution of issues
• Strong experience in use of analytical tools and software

Employment Classification : Employee, Level B2, Chemical and Pharmaceutical Industry National Collective Bargaining Agreement (CCNL).

Gross Annual Salary (RAL) : min €41,000 max €56,000.

Target Bonus : 10%.