Technical Service Specialist - Abruzzo e Marche

Abbott Laboratories; Roma; In loco; EUR 55.000 - 75.000; Tempo pieno

Descrizione del lavoro

Abbott Laboratories in Rome, Italy seeks a Technical Service Specialist to deliver first-line service and perform planned maintenance on Abbott instruments in clinical environments. You will back up level-one service and assist with installations and deinstallations.

The role requires customer engagement, technical expertise, and the ability to resolve issues efficiently to support diagnostics operations.

Competenze

• Bachelor degree or equivalent experience is required.
• Degree as Mechanical/Electrical/Biomedical/Biotechnology/Clinical Engineer.
• 2/3 Years experience in a similar position.
• Successful engagement with customers, specifically lab staff.
• Technical expert for product line responsibility.
• Strong communication skills.
• Ability to identify and drive resolution of issues.
• Strong experience in use of analytical tools and software.

Mansioni

• Provides first line service to Abbott Ambassadors (service interventions requiring less than 4 hours labor time).
• Schedules and perform planned maintenance (PM) activities.
• Assists with instrument installations and deinstallations.

Conoscenze

Customer engagement

Communication

Analytical tools usage

Formazione

Bachelor degree

Mechanical/Electrical/Biomedical/Biotechnology/Clinical Engineer

Strumenti

Analytical software

Descrizione del lavoro

JOB DESCRIPTION

Abbott is a global leader in in vitro diagnostics and offers a broad range of innovative instrument systems and tests for hospitals, reference labs, blood banks and clinics. Our products offer automation, convenience, cost-effectiveness and flexibility. Abbott has helped transform the practice of medical diagnosis from an art to a science, helping to create the modern diagnostics industry through the company's commitment to improving patient care and lowering overall costs.

Primary objective of the position Technical Service Specialist is responsible for performing planned maintenance activities, hardware and software upgrades (TSBs) and for back up first line level one service and assisting with installations and deinstallations.

Major accountabilities

• Provides first line service to Abbott Ambassadors (service interventions requiring less than 4 hours labor time)
• Schedules and perform planned maintenance (PM) activities
• Assists with instrument installations and deinstallations

Success in this role is measured by customer satisfaction score (NPS), service key performance indicators achievement and economic growth and profitability per district.

Educational background

• Bachelor degree or equivalent experience is required
• Degree as Mechanical/Electrical/Biomedical/Biotechnology/Clinical Engineer.

Requirements / Work experience

• 2/3 Years experience in a similar position
• Successful engagement with customers, specifically lab staff
• Technical expert for product line responsibility
• Strong communication skills
• Ability to identify and drive resolution of issues
• Strong experience in use of analytical tools and software

The base pay for this position is N/A In specific locations, the pay range may vary from the range posted.

JOB FAMILY: Field Services DIVISION: CRLB Core Lab LOCATION: Italy > Rome : Via Giorgio Ribotta 9 ADDITIONAL LOCATIONS: WORK SHIFT: Standard TRAVEL: Yes, 75 % of the Time MEDICAL SURVEILLANCE: Not Applicable SIGNIFICANT WORK ACTIVITIES: Not Applicable

Abbott is about the power of health. For more than 135 years, Abbott has been helping people reach their potential - because better health allows people and communities to achieve more. With a diverse, global network serving customers in more than 160 countries, we create new solutions - across the spectrum of health, around the world, for all stages of life. Whether it's next-generation diagnostics, life-changing devices, science-based nutrition, or novel reformulations, we are advancing some of the most innovative and revolutionary technologies in healthcare, helping people live their best lives through better health. The people of Abbott come to work each day with relentless energy, enthusiasm and a promise to enhance the health and well-being of millions of people. They push the boundaries to help manage and treat some of life's greatest health challenges. We invite you to explore opportunities at Abbott, to see if your talents and career aspirations may fit with our openings.

An equal opportunity employer, Abbott welcomes and encourages diversity in our workforce.

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