Technical Service Specialist - Lombardia

Thornton Tomasetti; Brescia; Hybrid; EUR 41,000 - 56,000; Full time

Job summary

A Abbott, líder global em diagnóstico in vitro, procura um Technical Service Specialist para Lombardy/Brescia. O candidato realizará manutenção planejada, upgrades de hardware/software e suporte de instalação, com foco em satisfação do cliente e melhoria contínua dos KPIs de serviço.

São valorizados diploma em engenharia relacionada e experiência com clientes de laboratório, com disponibilidade para viajar. Remuneração anual entre €41.000 e €56.000, mais bônus de 10%.

Qualifications

• Bacharelado ou experiência equivalente é exigido.
• Engenharia mecânica/eletrônica/biomédica ou similar é desejável.
• Fortes habilidades de comunicação e capacidade de resolver problemas.

Responsibilities

• Executa manutenções planejadas (PM) em equipamentos.
• Fornece suporte de instalação e desinstalação de instrumentos.
• Contribui para a satisfação do cliente e KPIs de serviço com foco no desempenho.

Skills

Comunicação

Relacionamento com clientes

Análise de problemas

Engenharia clínica

Education

Bacharelado ou experiência equivalente

Engenharia Mecânica/Elétrica/Biomedical/Biotechnologia/Engenharia Clínica

Job description

## Technical Service Specialist - LombardiaCandidatar-se: Italy - Rome: Italy - Lombardy - Brescia: Tempo Integral: Publicado hoje: 31163561Descritivo de Cargo### Abbott is a global leader in in vitro diagnostics and offers a broad range of innovative instrument systems and tests for hospitals, reference labs, blood banks and clinics. Our products offer automation, convenience, cost-effectiveness and flexibility. Abbott has helped transform the practice of medical diagnosis from an art to a science, helping to create the modern diagnostics industry through the company's commitment to improving patient care and lowering overall costs. **Primary objective of the position**Technical Service Specialist is responsible for performing planned maintenance activities, hardware and software upgrades (TSBs) and for back up first line level one service and assisting with installations and deinstallations.Major accountabilities• Provides first line service to Abbott Ambassadors (service interventions requiring less than 4 hours labor time)• Schedules and perform planned maintenance (PM) activities• Assists with instrument installations and deinstallationsSuccess in this role is measured by customer satisfaction score (NPS), service key performance indicators achievement and economic growth and profitability per district. **Educational background**• Bachelor degree or equivalent experience is required• Degree as Mechanical/Electrical/Biomedical/Biotechnology/Clinical Engineer.Requirements / Work experience• 2/3 Years experience in a similar position• Successful engagement with customers, specifically lab staff• Technical expert for product line responsibility• Strong communication skills• Ability to identify and drive resolution of issues• Strong experience in use of analytical tools and software Employment Classification: Employee, Level B2, Chemical and Pharmaceutical Industry National Collective Bargaining Agreement (CCNL).Gross Annual Salary (RAL): min €41,000 max €56,000.Target Bonus: 10%.**The base pay for this position is**N/AIn specific locations, the pay range may vary from the range posted.Família de CargoField ServicesDivisãoCRLB Core LabLocalidadeItaly > Rome : Via Giorgio Ribotta 9Localidades AdicionaisTurno de TrabalhoStandardViagemYes, 75 % of the TimeVigilância médicaNot ApplicableAtividades de trabalho significativasNot Applicable