Technical Service Specialist

ABB; Genova; Hybrid; EUR 35,000 - 43,000; Full time

Benefits offered by this job

Flexible working hours

Hybrid work options

Meal vouchers

Wellbeing support

Job summary

ABB is seeking a Service Team Leader in Genova. The role focuses on delivering ABB service portfolios per standard processes, solving technical issues, and communicating with customers and sales teams to leverage opportunities.

You will coordinate engineering activities, support on-site and remote service, and travel within Italy for preventive maintenance and commissioning tasks. Hybrid work options are available with attractive compensation and benefits.

Qualifications

• Minimum 5 years experience in service activities.
• Experience coordinating engineering teams on design of control logic for energy production systems (DEHC, BMS, boiler).
• Experience in commissioning of the listed applications and control logic, including virtualization.

Responsibilities

• Provide technical support and solve problems in your area of expertise, remotely or on-site.
• Identify effective service applications and methods to develop new service offerings.
• Provide technical consulting to management and customers on service solutions.
• Identify and communicate new sales opportunities to ABB sales teams for service growth.

Skills

5+ years service experience

Coordination engineering teams

Commissioning experience

Willing to travel

Cybersecurity awareness

Customer & sales communication

Tools

INFI90

Harmony

S+ Suite

AC800F/AC800M

S800

AC500

Profibus/OPC/ModBus

Job description

At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.

This position reports to

Service Team Leader

Your Role And Responsibilities

In this role, you will have the opportunity to ensure the Service portfolio is delivered effectively according to ABB standard processes and safety guidelines to satisfy customers. Each day, you will execute technical support, act as a specialist, and solve problems in your own area of expertise. You will also showcase your expertise by communicating both with the customer and ABB sales teams proactively to ensure customer needs are understood and business opportunities utilized for service growth.

The work model for the role is:

You will be mainly accountable for:

• Providing technical support and solving problems in own expertise area via remote or on-site service in any Service category.
• Determining effective Service applications, equipment, and methods to develop, market, or manufacture new Service offerings to respond to customer requirements cost-effectively.
• Providing technical consulting on Service solutions to management and customers.
• Identifying new sales opportunities, proactively communicating both with the customer and ABB sales teams to ensure customer needs are understood and business opportunities utilized for service growth.

Qualifications For The Role

• At least 5 years’ experience in service activities.
• Experience in coordination engineering teams about design of control logic for energy production systems, DEHC, BMS, boiler, etc. Specific knowledge of software applications in power market like Reactive Power Regulation “Sart“, Primary Frequency Power Regulation.
• At least 5 years’ experience in the commissioning phase of the above-mentioned applications and control logic. Experience using virtualized systems, covering configuration, operation, and maintenance.
• The candidate must possess the following product expertise at excellent level: INFI90, Harmony and S+ Suite technology for Operation, Engineering and Historian. Other ABB automation lines, like AC800F / AC800M, S800 and AC500 suite.
• Excellent knowledge of the standard protocol used in the industrial market like Profibus Master/Slave, OPC, ModBus, etc. Knowledge of cybersecurity regulations applied to power generation facilities.
• Candidates must be willing to travel for assignments averaging two weeks in duration, focusing on preventive maintenance or commissioning activities—primarily at sites within Italy; some tasks may also involve short-term interventions lasting approximately 2–3 days. As members of the service department, candidates are also required to be available for on-call duty (via telephone and remote access or involving on-site intervention).

Compensation Package

As part of our commitment to transparency, we want to share the compensation details for this position:

Applicable CBA: Metalmeccanico

Minimum annual salary: € 39.000

Variable Pay: Eligible for Company Productivity Bonus (To be adjusted based on the grade)

The offer will be tailored based on your role location, experience, skills and qualifications, internal market positioning and alignment with ABB internal standards.

Benefits As Per Policy

• Flexible working hours, hybrid work options, and a strong focus on work-life integration and Wellbeing support for employees and their families
• Welfare plan with a wide range of personalized services
• Canteen or meal vouchers provided

More About Us

The Energy Industries Division serves a wide range of industrial sectors, including hydrocarbons, chemicals, pharmaceuticals, power generation and water. With its integrated solutions that automate, digitalize and electrify operations, the Division is committed to supporting traditional industries in their efforts to decarbonize. The Division also supports the development, integration and scaling up of new and renewable energy models. The Division’s goal is to help customers adapt and succeed in the rapidly changing global energy transition. Harnessing data, machine learning and artificial intelligence (AI), the Division brings over 50 years of domain expertise delivering solutions designed to improve energy, process and production efficiency, as well as reduce risk, operational cost and capital cost, while minimizing waste for customers, from project start-up and throughout the entire plant lifecycle.

Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.

Ready to make an impact?