Technical Customer Success: API Onboarding & Adoption

Trustfull; Lombardia; Hybride; EUR 30 000 - 40 000; Plein temps

Avantages offerts par ce poste

Private Health Insurance

Paid Time Off

Hybrid work solution 40% from home

Training & Development

Résumé du poste

Trustfull is seeking a technically minded Customer Success Manager to help customers get measurable results from the platform. You will own onboarding, adoption and the technical health of your accounts, working closely with Product and Engineering to integrate, configure and optimize Trustfull for each customer.

This is a technical role focused on platform usage rather than sales, with collaboration on renewals and expansion by demonstrating value and turning customer feedback into product

Qualifications

• 3+ years in Customer Success, Product or Technical Account Management in a B2B SaaS company.
• Strong knowledge of APIs and the ability to read technical documentation.
• Analytical problem-solving skills and the ability to explain complex technical concepts simply.
• Experience working with Product Managers and Engineering teams.
• Clear communication with both technical and non-technical stakeholders.
• Fluent written and spoken English, and professional working proficiency in Italian.
• Based in Milan or willing to relocate.
• Willing to travel occasionally to customer sites in Europe.

Responsabilités

• Lead onboarding and implementation for new customers, from the Sales handover to first production traffic.
• Help customers integrate our APIs and configure risk models and rules.
• Deliver product demonstrations, technical training and enablement sessions.
• Track adoption and account health, and act early when usage drops and spot recurring issues.
• Support proofs of concept on the technical side, from setup and data analysis to presenting results.
• Develop deep expertise across the Trustfull platform, APIs, models and use cases.
• Investigate customer questions and product-related issues, coordinating with Engineering and Product when necessary.
• Contribute to product documentation and best practices.
• Collect and structure customer feedback, and turn it into clear, prioritized input for the Product team.
• Work with Product and Engineering on feature validation, testing and release readiness.
• Shape how customers experience the platform and influence what we build next.

Connaissances

Customer Success

API knowledge

Analytical thinking

Effective communication

Outils

APIs

Documentation

Description du poste

Trustfull is seeking a technically minded Customer Success Manager to help customers get measurable results from the platform. You will own onboarding, adoption and the technical health of your accounts, working closely with Product and Engineering to integrate, configure and optimize Trustfull for each customer.

This is a technical role focused on platform usage rather than sales, with collaboration on renewals and expansion by demonstrating value and turning customer feedback into product