Head of Customer Success - Remote AI-Driven Onboarding

Jobgether; Italia; Remote; EUR 110,000 - 140,000; Full time

Benefits offered by this job

Fully remote

Equity participation

40-hour workweek

24 days of annual leave

QBX tokens

Job summary

Jobgether in Italy is seeking a strategic Head of Customer Success to lead onboarding and lifecycle for a growing B2B loyalty and partner platform. You will own the customer journey from integration and launch to optimization and long-term relationships, working remotely.

As the first CS hire, you will design scalable processes, collaborate with sales, and leverage AI-powered automation to improve engagement, campaign visibility, and outcomes across international teams.

Qualifications

• Fluency in German and English with excellent written and verbal communication.
• At least 5 years of experience in customer success, account management, or partner onboarding within loyalty, SaaS, or payments.
• Proven ability to manage customer relationships throughout onboarding, implementation, launch, and ongoing engagement.
• Proficiency with AI tools such as Claude to design workflows, build automations, and improve operational processes.
• Good understanding of digital integrations, including API connections, web links, voucher uploads, and campaign dashboards.
• Hands-on experience with HubSpot or comparable CRM platforms, including data management and pipeline optimization.
• Strong organizational skills, attention to detail, and the ability to manage multiple customer projects and deadlines simultaneously.
• Empathetic, consultative, and solution-oriented communication skills, with the ability to combine human judgment and AI-generated insights.
• Comfort working across teams, time zones, and asynchronous communication channels in a remote environment.
• A proactive, ownership-driven mindset and the motivation to establish, develop, and continuously improve a customer success function.

Responsibilities

• Own end-to-end onboarding for new B2B customers, from initial setup through integration, launch, and ongoing success management.
• Guide partners through the launch checklist, ensuring timely completion of integration, balance top-ups, platform listings, and communication reviews.
• Manage operational relationships with active customers, serving as their primary point of contact and ensuring they maximize the value of their loyalty partnerships.
• Collaborate with the sales team to align customer success strategies, establish performance indicators, and support customer growth.
• Improve customer visibility and campaign performance across relevant touchpoints within partner cross-media channels.
• Ensure customer communications, campaign materials, and visual assets comply with brand standards and applicable requirements.
• Maintain a high-quality CRM environment in HubSpot or a comparable platform, leveraging AI to log interactions, enrich contact information, flag outdated records, and maintain accurate pipelines.
• Conduct regular customer reviews, analyze performance data, and identify opportunities to improve engagement, campaign effectiveness, and customer outcomes.
• Manage customer issues and feedback loops, using AI to categorize support tickets, draft initial responses, recommend relevant knowledge-base resources, and accelerate resolution.
• Use AI tools to prepare asynchronous updates, summarize meetings, document decisions, and maintain alignment across distributed teams.
• Build and refine customer success processes, establishing scalable practices that support the long-term development of the function.

Skills

German language

English language

Customer success

Account management

Onboarding

Tools

HubSpot

Claude AI

Job description

Jobgether in Italy is seeking a strategic Head of Customer Success to lead onboarding and lifecycle for a growing B2B loyalty and partner platform. You will own the customer journey from integration and launch to optimization and long-term relationships, working remotely.

As the first CS hire, you will design scalable processes, collaborate with sales, and leverage AI-powered automation to improve engagement, campaign visibility, and outcomes across international teams.