Enterprise Customer Success & Adoption Leader (Hybrid/Remote)

Mia-Platform; Lombardia; Ibrido; EUR 45.000 - 60.000; Tempo pieno

Vantaggi offerti da questo lavoro

National Bargain Agreement: Terziario,

Meal vouchers €7/day

Health Insurance

Pension Plan

Corporate discounts

Descrizione del lavoro

Mia-Platform is seeking a Customer Success Manager to act as a trusted advisor to large enterprise clients, driving adoption, maximizing ROI, and ensuring long-term satisfaction. You will bridge client business leaders with internal Product and Technical teams, championing the voice of the customer for scalable growth.

Responsibilities include building adoption strategies, expanding relationships, reducing churn, and delivering data-driven ROI through regular business reviews.

Competenze

• Bachelor's degree in Business, Computer Science, Engineering, or a related field.
• Proven track record as a Customer Success Manager, Account Manager, Product Owner, or Technical Consultant in B2B SaaS/enterprise software.
• Strong understanding of software industry, modern architectures (APIs, microservices, cloud-native) or platform engineering concepts.
• Ability to spot revenue opportunities and navigate enterprise procurement cycles.
• Excellent presentation, negotiation, and interpersonal skills across technical teams and C-levels.
• Data-driven mindset to analyze metrics and turn them into customer initiatives.
• Agile enthusiast who thrives in fast-paced, evolving tech environments.
• Strong project management to juggle multiple enterprise accounts.

Mansioni

• Cultivate trusted partnerships with key stakeholders and decision-makers in enterprise client organizations.
• Understand client business goals and challenges to deliver tailored enablement plans.
• Collaborate with clients to build adoption frameworks and maximize value from Mia-Platform's ecosystem.
• Identify strategic upsell/cross-sell opportunities with Sales and Account Management.
• Proactively mitigate churn by resolving adoption roadblocks and aligning product evolution with needs.
• Keep clients informed about Mia-Platform roadmap and new features through product evangelism.
• Advocate for client feedback internally and coordinate with Product/Support/Delivery teams.
• Analyze usage data and health scores to drive regular business reviews showing ROI.

Conoscenze

Relationship management

Executive communication

Sales awareness

Data-driven mindset

Agile mindset

Formazione

Bachelor's degree in Business, CS, Eng, or related field

Descrizione del lavoro

Mia-Platform is seeking a Customer Success Manager to act as a trusted advisor to large enterprise clients, driving adoption, maximizing ROI, and ensuring long-term satisfaction. You will bridge client business leaders with internal Product and Technical teams, championing the voice of the customer for scalable growth.

Responsibilities include building adoption strategies, expanding relationships, reducing churn, and delivering data-driven ROI through regular business reviews.