Support / Customer Support Manager (m/f/d)

onOffice Italia; Piemonte; Hybrid; EUR 24,000 - 30,000; Full time

Benefits offered by this job

On-site onboarding in Turin

Hybrid work model

Mentoring program

Job summary

onOffice Italia in Turin is seeking a Customer Support Manager to be the direct line of support for property professionals across Italy. You will help clients navigate our CRM software, resolve daily technical challenges, and optimize their business workflows.

This role involves collaborating with our German headquarters on complex software cases, guiding users through templates and contracts, and delivering practical solutions.

Qualifications

• Experience in customer service, software support, or technical client care.
• Fluent Italian; strong English and basic German.
• Strong listening and problem-solving skills with IT tools.

Responsibilities

• Guide Italian real estate companies on using onOffice software and modules via phone and online channels.
• Process and resolve software inquiries systematically through our CRM ticketing system, documenting clear solutions.
• Customize property listing templates (exposés) and contract structures to simplify daily client operations.
• Collaborate directly with specialized technical departments at our German headquarters on complex software cases.

Skills

Customer service

Software support

Italian language (Fluent)

English language

German language (Basic)

Active listening

Problem solving

Tools

CRM software

CRM ticketing system

Job description

Empower real estate professionals with reliable software solutions.

Real estate processes demand clarity, speed, and dependable technology. As a Customer Support Manager at onOffice in Turin, you will be the direct line of support for property professionals across Italy, helping them navigate our CRM software, resolve daily technical challenges, and optimize their business workflows.

About the Turin Team

We combine local client proximity with international technical strength. Operating from our central Turin office, our team drives onOffice growth in the Italian market with direct decision‑making paths, structured processes, and an open, pragmatic workplace culture.

Key Responsibilities

• Guide Italian real estate companies on using onOffice enterprise software and modules via phone and online channels.
• Process and resolve software inquiries systematically through our CRM ticketing system, documenting clear solutions.
• Customize property listing templates (exposés) and contract structures to simplify daily client operations.
• Collaborate directly with specialized technical departments at our German headquarters on complex software cases.

Requirements

• Practical experience in customer service, software support, or technical client care (open to both entry‑level talent and experienced support professionals).
• Fluent Italian skills for client communication, strong English for international teamwork, and basic German skills for internal collaboration with headquarters.
• Strong active listening skills, logical problem‑solving abilities, and a focus on delivering practical user solutions.
• Comfort working with modern web‑based software tools and structured workflow management systems.
• Security & Clear Prospects: Transparent annual salary (€24,000 – €30,000) with an initial one‑year contract intended to lead to permanent employment.
• Workplace Flexibility: Structured on‑site onboarding in central Turin, transitioning into a balanced hybrid model with predictable hours.
• Professional Growth: Dedicated personal mentoring, structured onboarding, and continuous skill development.
• Team & Culture: Open, approachable team culture, short decision‑making channels, and regular team events.